Current jobs related to Customer Service Director - Singapore - Orange Business

  • Customer Service Director

    1 week ago

    Singapore beBeeCustomerService Full time $80,000 - $100,000

    Customer Service Director PositionWe are seeking a highly skilled Customer Service Director to oversee the customer service team and develop strategic plans to enhance customer satisfaction.This is a challenging role that requires strong leadership, communication, and problem-solving skills. The ideal candidate will have a proven track record of improving...

  • Director of Investor Services

    1 hour ago

    Singapore Corporation Service Company Full time

    CSC Fund Solutions is seeking a Director with 10+ years of AML/CFT and Investor Services experience in Asia Pacific. This position will be responsible for leading the regional AML/CFT and Investor Services teams based in different jurisdictions in Asia Pacific. The position will report into the Regional Head of Fund Services Asia Pacific and will oversee...

  • Customer Service Manager

    8 hours ago

    Singapore ENG HUA AUTOMOTIVE SERVICE CENTER PTE. LTD. Full time

    1. Role Description: This position reports to the Director and interfaces with customer service staff and Operations Department. Eng Hua Automotive Service Center is committed to providing an employee-focused culture for employees to meet necessary performances and to grow and improve in their skills and experience. 2. Specific Responsibilities: -...

  • Senior Program Manager

    2 weeks ago

    Singapore beBeePROJECT DIRECTOR Full time $150,000 - $200,000

    Project DirectorAbout the Role:This is a leadership position that oversees all aspects of project delivery. As Project Director, you will be responsible for ensuring that projects are completed on time, within budget, and to the required quality standards.Key Responsibilities:Strategic Planning: Develop strategic plans for project delivery, including...

  • Customer Service Director

    1 week ago

    Singapore beBeeCustomer Full time $50,000 - $80,000

    Job Title: Customer Service DirectorClients expect timely responses to their queries, and you will be the face of our company in handling customer inquiries and forwarding relevant information to planners for cargo details.You will maintain open lines of communication with sales teams and follow up on cargo status to ensure our customers are always...

  • Customer Service Director

    2 weeks ago

    Singapore Orange Business Services Full time

    **About the role**: Job Purpose: Customer dedicated senior leader having overall accountability & responsibility for quality of service, customer satisfaction, service level management, service improvements & enhancements for all implemented Orange insourced and outsourced services on a major multi-national customer. To position service management product...

  • Director of Investor Services

    4 days ago

    Singapore CSC (Corporation Service Company) Full time

    **Director of Investor Services** **Singapore** **Hybrid** **Mon to Friday, 9AM - 6PM** **Intro**: CSC Fund Solutions is seeking a Director with 10+ years of AML/CFT and Investor Services experience in Asia Pacific. This position will be responsible for leading the regional AML/CFT and Investor Services teams based in different jurisdictions in Asia...

  • Customer Service

    2 weeks ago

    Singapore Watch Repair Service Centre Full time $4,000 - $6,000 per year

    Job Description / 职责描述:Minimum GCE 'O' Level / Diploma in Business, Retail, or related fieldAt least 1 year of experience in luxury watch sales/service (preferred), OR luxury goods customer service, OR direct customer-facing retail/service roleAble to identify and describe common watch issues (e.g., timekeeping problems, water damage, winding/power...

  • Customer Service

    2 days ago

    Singapore Watch Repair Service Centre Full time

    Job Description / 职责描述: Minimum GCE 'O' Level / Diploma in Business, Retail, or related field At least 1 year of experience in luxury watch sales/service (preferred), OR luxury goods customer service, OR direct customer-facing retail/service role Able to identify and describe common watch issues (e.g., timekeeping problems, water...

  • Customer Support Director

    2 days ago

    Singapore ATR EASTERN SUPPORT PTE LTD Full time

    The Customer Support Director is the prime interface and point of escalation for any major issues arising from the Customers which require coordination within the company. As Customer Support Director, your mission will include: - Developing and maintaining relationships with a portfolio of Airlines. - Strengthening the relationship with ATR Operators and...

Customer Service Director

3 weeks ago

Singapore Orange Business Full time

**Votre rôle**:

- To have overall accountability for the quality of any insourced or outsourced services provided to multi-national customer measured against service level agreements
- To ensure full compliance to customized / outsourced Service Management product definition
- To be the customer’s primary senior point of contact within Orange Business Services, for all escalated service & operational related issues
- To lead management of customer service improvement plans in order to increase customer satisfaction.
- To ensure adequate and timely reports which include measurements against customer SLA’s on quality, change and performance of the services provided to the customer.
- Overall ownership of maintaining customer information is current in the relevant databases and repositories.
- To lead regular customer service review meetings at corporate & executive levels both with the customer & internal within Orange
- Implement and lead a vendor management structure for outsourced Services for assigned customer
- To assist in additional service management contract negotiation in parallel with Account Director & customer team where applicable.
- To assist in Service Management RFP solutions and provide pre-sales presentations to customer when required
- To maintain adequate knowledge of Orange products and services.
- Interface with the customer at senior management level on a regular basis and conduct periodic executive service reviews.
- To validate and maintain customer service level agreements for assigned customer where required.
- To assist SM management team in developing service management revenue opportunities on new business.
- To lead the post sales extended customer Service team both local and remote
- Management of service management staff within sub region who are assigned to customer
- To drive improvement plan to mitigate Orange financial impacts due to SLA failure or Major Customer Service disruption

**Votre profil**:

- Bachelor’s Degree in Information Technology, or related field.
- 10+ Years in Customer Service (client-facing) or customer success roles, with at least 5 years in a leadership or management position.
- Experience in managing cross-functional teams, including collaboration with sales, product, and technical support departments.
- Experience overseeing international teams across different time zones and cultural backgrounds.
- Solid experience in a technology-focused company, especially in SaaS, cloud services, IT infrastructure, or similar fields.
- Experience with tech products or services, especially customer-facing solutions like software, platforms, or hardware.
- Deep understanding of customer needs and a proactive approach to addressing them.
- Skill in managing and resolving customer escalations efficiently.
- Familiarity with defining, monitoring, and ensuring compliance with Service Level Agreements (SLAs).
- Understanding of the company’s technology, products, and services, along with the ability to communicate technical information to non-technical clients.
- Experience implementing process improvements and leveraging technologies like AI and automation to enhance service efficiency.

**Le plus de l'offre**:
A seasoned professional with a strong blend of technical expertise, leadership skills, and a customer-first mindset, capable of driving customer satisfaction and loyalty while ensuring compliance and operational excellence. Demonstrated ability and interest in Continuous Improvement (LEAN, Six Sigma etc)

**Entité**:
Global Delivery & Operations
- Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business

**Contrat**:
CDI