Call Centre Temp Staff

Job Description: Conduct training for new staff on the product knowledge. Perform quality audits on customer transactions i.e. monitoring of phone calls, emails, web chats, data entry and other transactions handled by the call centre representatives. Align, review and improvise on internal quality standards and procedures. Conduct training for Team Leaders...

Roles & ResponsibilitiesJob Description:Conduct training for new staff on the product knowledge. Perform quality audits on customer transactions i.e. monitoring of phone calls, emails, web chats, data entry and other transactions handled by the call centre representatives. Align, review and improvise on internal quality standards and procedures. Conduct...

Responsibilities: • Assist in managing the agents and Call Centre operations • Handle complaints and manage service recovery • Handle the recruitment, training, and development of the agents • Provide administrative support in the Call Centre • Cover the Team Managers' duties and shift where necessary • Any other ad-hoc tasks that may be assigned...

Call Centre Exp - Supervisory / Team Lead Exp - Call Centre KPI Reporting Exp - Office Hour / 5 Days / Able to work on Weekends **Responsibilities**: - Supervise and manage a team of officers - Provide mentorship and counselling to officers - Manage the tabulation of staffs’ shift allowance and OT claims - Handle escalation, investigate and follow up on...

Job Opportunity: Temporary Call Centre Associate We are seeking an experienced Temp Call Centre Associate to fill a temporary position in our team. The successful candidate will be responsible for handling customer inquiries, resolving issues, and providing exceptional customer service. Key Responsibilities: Handling inbound calls and email requests...

3x Temp Staff Needed Location: Bukit Batok BTO Estate Dates: 30 Aug - 29 Sep (Monday to Friday) Timing: 10am-5.30pm **Salary**: $12/hr Job description: - Pair the smart aircon with Singtel fibre services - Share Singtel Home services plans and exclusive offer - Register customer's interests through an eForm - Provide basic customer handling for...

**JOB RESPONSIBILITIES: - Lead a team of call centre agents to hit team KPI - Achieve personal KPI - Administrative duties and KPI reporting to management - Handle incoming calls, queries and feedback - Appointment management for customers - Allocate customers data to team members and track status - Assist call centre manager in call centre day-to-day...

Job Opportunity: Temp Call Centre AssociateWe are seeking a skilled and dedicated individual to fill the position of Temp Call Centre Associate.Key Responsibilities:Handle in-bound calls and email requests for general enquiries within service standards.Manage large volumes of inbound and outbound calls in a timely manner.Follow call center scripts when...

**Responsibilities**: - Assist in managing the agents and Call Centre operations - Handle complaints and manage service recovery - Handle the recruitment, training, and development of the agents - Provide administrative support in the Call Centre - Cover the Team Managers' duties and shift where necessary - Any other ad-hoc tasks that may be assigned by the...

SUSS Teaching & Learning Centre (TLC) is looking for an enthusiastic and motivated Outreach and Partnership Temp Staff to assist with building and maintaining relationships with internal and external stakeholders including students, lecturers, vendors, Schools/Centres, departments, and partners. This role offers a great opportunity to gain hands-on...