Call Centre Supervisor

23 hours ago

Central Business District, Singapore SEARCH INDEX PTE LTD Full time

Call Centre Exp
- Supervisory / Team Lead Exp
- Call Centre KPI Reporting Exp
- Office Hour / 5 Days / Able to work on Weekends

**Responsibilities**:

- Supervise and manage a team of officers
- Provide mentorship and counselling to officers
- Manage the tabulation of staffs’ shift allowance and OT claims
- Handle escalation, investigate and follow up on customers’ complaints and feedbacks
- Prepare reporting
- Assist to prepare and update training materials and manuals
- Assist to monitor on service recovery issues and update on any unusual service recovery issues
- Risk management
- Other ad-hoc duties as assigned

**Requirements**:

- Possess at least 1 year of Call Centre experience in supervisory capacity
- Prior experience from hospitality industry is advantageous
- Experienced in Call Centre KPI reporting
- Proficient in MS Office
- Self-motivated and customer service oriented
- Able to work independently with mínimal supervision
- Good communications and interpersonal skills
- Able to work on weekends

Other Information:

- Working Hour: 5 Days, Office Hour (Able to work on weekend)
- Location: CBD
- Reason for leaving each past & current employment
- Salary drawn for each past & current employment
- Expected Salary
- Earliest availability date

Yoong Poh Feng

EA License | 14C7092

EA Registration Number | R1105076Call Center / Hospitality Exp
- Supervisory / Team Lead Exp
- Call Centre KPI Reporting Exp
- Office Hour / 5 Days / Able to work on Weekends

**Responsibilities**:

- Supervise and manage a team of officers
- Provide mentorship and counselling to officers
- Manage the tabulation of staffs’ shift allowance and OT claims
- Handle escalation, investigate and follow up on customers’ complaints and feedbacks
- Prepare reporting
- Assist to prepare and update training materials and manuals
- Assist to monitor on service recovery issues and update on any unusual service recovery issues
- Risk management
- Other ad-hoc duties as assigned

**Requirements**:

- Possess a Diploma with at least 1 year of Call Centre experience in supervisory capacity
- Prior experience from hospitality industry is advantageous
- Experienced in Call Centre KPI reporting
- Proficient in MS Office
- Self-motivated and customer service oriented
- Able to work independently with mínimal supervision
- Good communications and interpersonal skills
- Able to work on weekends

Other Information:

- Working Hour: 5 Days, Office Hour (Able to work on weekend)
- Location: CBD
- Salary: Up to $3700/mth + AWS + VB
- Reason for leaving each past & current employment
- Salary drawn for each past & current employment
- Expected Salary
- Earliest availability date

Yoong Poh Feng

EA License | 14C7092

EA Registration Number | R1105076

**Salary**: $2,800.00 - $3,600.00 per hour

Schedule:

- Day shift
- Weekend availability

Work Location: One location

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