Ticketing Coordinator

1 week ago


Singapore DRUK ASIA PRIVATE LIMITED Full time

We are seeking a highly motivated and customer-centric Ticketing Sales Agent to join our team. As a Ticketing Sales Agent, you will be responsible for providing exceptional customer service to passengers by selling tickets, answering inquiries, and resolving issues. You will also be responsible for processing ticket refunds and exchanges.

**Responsibilities**:

- Sell tickets to passengers in person, over the phone, or online.
- Answer passenger inquiries about schedules, fares, and other travel-related information
- Process ticket refunds and exchanges
- Resolve customer complaints and issues.
- Maintain accurate records of ticket sales and transactions.
- Cross-sell additional products and services, such as travel insurance and car rentals.
- Meet or exceed sales targets. Stay up to date on changes to fares, schedules, and other travel-related information.

Qualifications:

- O level / Diploma in Tourism/ Hotel Management or equivalent
- 1+ year of experience in customer service or sales
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Ability to multitask and handle a high volume of calls and inquiries
- Strong problem-solving and decision-making skills

5 day's work week

Bugis



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