Guest Relations Officer

1 week ago

Singapore HR SOLUTIONS CONSULTANTS LLP Full time

**Key Responsibilities**:

- **Increase guest spending and drive revenue growth**by upselling premium services such as bottle service, VIP packages, and event promotions.
- **Attract new customers**through social networking, referrals, and proactive outreach.
- **Build and maintain strong relationships**with guests, ensuring repeat visits and enhancing customer loyalty.
- **Meet KPIs**related to guest acquisition, retention, and revenue growth.
- Assist in promoting and bringing in new customers to the venue.
- Manage reservations and VIP guest lists, ensuring priority seating and exceptional service for high-profile clients.
- Handle guest inquiries, concerns, and special requests with professionalism and efficiency.
- Monitor and maintain the venue's premium image, including dress code enforcement and ambiance.

**Additional Responsibilities**:

- Oversee VIP sections, ensuring top-tier service for premium clients.
- Assist with planning and execution of special events and themed nights.
- Provide feedback and insights to management on guest preferences, trends, and areas for improvement.
- Collaborate with the marketing team to promote the venue through social media and other platforms.

**Requirements**:

- Proven ability to **drive customer spending**and contribute to revenue growth in a hospitality or nightclub environment is a plus
- Strong **sales and networking skills**to attract new clients and retain high-spending guests.
- Excellent interpersonal and communication skills.
- Professional appearance and confident demeanor.
- Self-motivated with a results-driven approach.
- Flexible with working hours, including late nights, weekends, and holidays.
- Ability to work under pressure in a fast-paced, high-energy environment.

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