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Husbandry Central Agent

2 weeks ago

Singapore WILHELMSEN PORT SERVICES (S) PTE. LTD. Full time

We are looking for a Husbandry Central Agent to join our Ships Agency division.

In Ships Agency, we provide our customers with piece of mind while we handle their cargo, their vessels and their crew. We handle 75,000 port calls per year, which means that every 7 minutes, anywhere around the world, we send a ship safely out to sea again to fulfil its purpose. We match local expertise with strict global standards, making sure we consistently make our customers’ port calls as efficient and safe as possible.

The Husbandry Central Agent will report to the Husbandry Centre Team Lead.

**Who you are**:
You are someone to manage the customers’ requirements as per the established Service Agreement and to monitor customer service needs, follow up port calls and provide support to the customer.

You are required to coordinate all arrangements required by customer for port calls entering the Area.

You shall process a Diploma in Maritime Studies, Logistics or Supply Chain Management or similar discipline.

You shall have a minimum 1 to 2 years of relevant working experience from the marine industry, preferably ships agency operations.

**Required experience and skills**:

- Excellent communication and interpersonal skills.
- Able to work independently and systematically.
- Able to meet deadlines through good time management and allocation of priorities.
- Computer literate.

**What you will be doing**:

- Coordination with SASA Account sales on matters related to the coordination and service performance of Husbandry port calls entering the area.
- Respond and follow up on customer enquiries.
- Ensure that all appointments are handled without delay and assigned correctly to responsible for service execution.
- Ensure Proforma DAs are being sent promptly.
- Ensure advance funding (approved by customer) is remitted correctly to local agent’s bank account at least 3 days before vessel arrival.
- Ensure correct amount of pre-funding are received or the correct level of authority has approved any deviation, prior to performing the Port Call.
- Coordinate port calls and services effectively, including proper monitoring of the vessel and attendance to any change requests in compliance with Ships Agency Standard Operating Procedures, including correct use of the operating systems (WASP and Virtual Agent whenever applicable).
- Select and book suppliers and sub-agents using standard supplier management processes and systems and in compliance with Supplier Governance standard.
- Monitor and record expenses that arise during vessels’ port call.
- For global port calls, monitor the execution of the port call and work closely with Operations to ensure that we meet customers’ expectations.
- Ensure Cash-in-Transit (Cash to Master) as per WSS procedure.
- Suggest process improvements based on efficiency, productivity or cost effectiveness gains.
- DA handling ( _Proforma & Revised _), including correct data input, monitoring, and verification.
- Register and follow up complaints/non-compliancesthrough Improvement Potential system.
- Attend business review meetings with customers as required and interact with the relevant KAMs.

We offer a culture and work environment of strong leadership, career development and a job that is both challenging and stimulating.

Sounds interesting? If you can see yourself in this role, please let us know why you are our new Husbandry Central Agent.