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Call Agent

3 weeks ago

Central Singapore Emprego SG Full time

**Location**
- Singapore, Central Singapore**Job Type**
- Full Time**Salary**
- $2,000 - $2,500 Per Month**Date Posted**
- 5 hours agoAdditional Details

**Job ID**
- 92366**Job Views**
- 1Roles & Responsibilities

**Key Responsibilities**:

- Manage incoming calls and deliver consistent advice & support to customers on our services and memberships in accordance with the company’s service standards and quality objectives
- Resolve customers’ enquiries, complaints and feedback
- Assist with membership enrollment process
- Provide remote technical assistance to customers
- Manage outgoing calls to customers during customer journey including satisfaction survey
- Analyze each situation and escalate calls to the right team

**Key Requirements**:

- Possess relevant experience in the call centre / customer service environment
- Excellent communication and listening skills with the ability to empathize and provide solutions to the customers
- Excellent team working skills and flexibility in approach to work
- Strong organizational skills, ability to multi-task and detail oriented
- ** Able to work on rotating shift (including weekdays and weekends) - 40 hours / week**

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