Service Desk Agent

This is an exciting opportunity for a motivated and customer-focused individual to join our team as a Service Desk Agent. As a Service Desk Agent, you will be responsible for providing exceptional customer service, responding to patient and general public phone call queries, and working collaboratively with Healthcare Professionals.Responsibilities:Respond...

JD: **Responsibilities**: - Provides 24x7 Service Desk support as defined by first response/Tier 1 support. including hardware/software, passwords, and printer problems. - Be required to perform 24 X 7 shift work in support of operational IT related mission/after duty hours on call/emergency requirements. - Shift work is required.. **CORE...

Service Desk Agent RoleThe Service Desk Agent is responsible for providing first-level technical support to users via phone and email. This includes troubleshooting and resolving technical issues, escalating complex issues to higher-level teams, and maintaining accurate records of customer interactions.Key Skills and Qualifications:Excellent communication...

Job Title: Service Desk AgentAbout the Role:We are seeking a skilled and experienced Service Desk Agent to join our team. As a key member of our IT support team, you will be responsible for providing exceptional customer service and technical support to our users.Key Responsibilities:Provide 1st Level Remote Support to users, troubleshooting and resolving...

Job Title: Service Desk Agent (Shift Work) Job Summary: We are seeking a dedicated and customer-oriented Service Desk Agent to join our team. As a Service Desk Agent, you will be responsible for providing technical support and assistance to our internal users, resolving IT issues, and ensuring a high level of customer satisfaction. This role requires the...

Role: Service Desk Agent Location: East Duration: Renewable 1 year contract Shift pattern: Monday - Friday: 8am - 5pm / 12.30pm - 9.30pm Sat/Sun: 8am - 6pm / 9.30am - 9.30pm **Note**:All roster scheduled extra working hours will be given off in lieu. All ad-hoc extra working hours requested by Team Leads will claim OT. Requirement - To provide...

Roles & ResponsibilitiesService Desk Agent12 months contract Work location: Suntec Working hours: AM Shift 08:00-17:00 PM Shift 16:00-01:00 GY Shift 00:00-09:00, Shift allowance providedThe OpportunityL1 to L1.5 responsible of:• Processing of emails/calls/voicemails• Escalating to Level 2 and 3 for any issues which requires escalations/attention•...

Roles & ResponsibilitiesRole: Service Desk AgentMandatory Skill: Microsoft Office 365Preferred Skills: Microsoft Windows, ITIL IT Service Management, ITIL IT Service ManagementWork Location: Ang Mo Kio or Bedok Working Days: Monday to FridayWorking Hours: Monday to Friday: 8.5hr. Staggered between 7.30am – 7.30pmSaturday – 7:30am – 2pm. OT pay will be...

Job Title: Service Desk AgentContract Duration: 12 monthsWork Location: SuntecWorking Hours:AM Shift: 08:00-17:00PM Shift: 16:00-01:00GY Shift: 00:00-09:00The OpportunityThis role is suitable for an individual who can handle multiple tasks and provide excellent customer service. The successful candidate will be responsible for processing emails, calls, and...

JD: **Responsibilities**: - Provides 24x7 Service Desk support as defined by first response/Tier 1 support. including hardware/software, passwords, and printer problems. - Be required to perform 24 X 7 shift work in support of operational IT related mission/after duty hours on call/emergency requirements. - Shift work is required.. **CORE...