Service Desk Engineer/ Agent

2 weeks ago

Singapore Rapsys Technologies Full time

JD:
**Responsibilities**:

- Provides 24x7 Service Desk support as defined by first response/Tier 1 support.

including hardware/software, passwords, and printer problems.
- Be required to perform 24 X 7 shift work in support of operational IT related mission/after

duty hours on call/emergency requirements.
- Shift work is required..

**CORE COMPETENCIES**:

- Analysing
- Delivering Results and Meeting Customer Expectations
- Achieving Personal Work Goals and Objectives
- Working knowledge of a range of diagnostic utilities, including incoming

transactions/telephone recording monitoring tools/utilities.

**EXPERIENCE/KNOWLEDGE & SKILLS**
- Excellent communication skills and telephone manner. (Interpersonal skills, with a focus on

listening and questioning skills)
- Excellent organisational skills
- 0.6 to 1 years previous IT Service Desk and/or Call Centre experience required
- Managing incidents including business expectations and communication
- Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and

Office 2007
- Responsible for monitoring, operating, managing, troubleshooting and restoring to service

any terminal service client, personal computers (PC) that has authorized access to the

network.
- When the restoration is beyond the scope of the Service Desk Agent he/she will escalate the

issue/problem to proper tier 2 and 3 support team members
- Develop trends by monitoring and analysing incoming calls, problems and support requests
- Perform post-resolution follow ups to help requests
- Reinforce SLAs to manage end-user expectations
- ITIL Knowledge will be a plus.

**Experience**:

- service Desk Engineer: 1 year (preferred)

  • Service Desk Agent

    19 hours ago

    Singapore RAPSYS TECHNOLOGIES PTE LTD Full time

    Overview We're hiring: Service Desk Agent We are seeking a dedicated and customer-focused Service Desk Agent to provide exceptional technical support and assistance to our users. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a passion for helping others resolve IT-related issues efficiently. Location &...

  • Service Desk Agent/ Customer Service Agent

    2 weeks ago

    Singapore Rapsys Technologies Full time

    JD: **Responsibilities**: - Provides 24x7 Service Desk support as defined by first response/Tier 1 support. including hardware/software, passwords, and printer problems. - Be required to perform 24 X 7 shift work in support of operational IT related mission/after duty hours on call/emergency requirements. - Shift work is required.. **CORE...

  • Service Desk Agent

    3 days ago

    Central Singapore PERSOLKELLY Full time

    Salary: SGD 3,000 + 1 Month Bonus Duration: 1 Year Contract (Renewable & Convertible) Working Hours: Weekdays, Office Hours **Service Desk Agent** **Salary: SGD 3,000 + 1 Month Bonus** **Duration: 1 Year Contract (Renewable & Convertible)** **Working Hours: Weekdays, Office Hours** **Working Location: Central - Trouble-shooting and problem resolution; -...

  • Service Desk Engineer

    7 days ago

    Singapore Rapsys Technologies Full time

    **Responsibilities**: - Provides 24x7 Service Desk support as defined by first response/Tier 1 support. including hardware/software, passwords, and printer problems. - Be required to perform 24 X 7 shift work in support of operational IT related mission/after duty hours on call/emergency requirements. - Shift work is required.. **CORE COMPETENCIES**: -...

  • Service Desk Engineer

    2 weeks ago

    Singapore Rapsys Technologies Full time

    Provides 24x7 Service Desk support as defined by first response/Tier 1 support. including hardware/software, passwords, and printer problems. - Be required to perform 24 X 7 shift work in support of operational IT related mission/after duty hours on call/emergency requirements. - Shift work is required.. **CORE COMPETENCIES**: - Analysing - Delivering...

  • Service Desk Engineer

    6 days ago

    Singapore Rapsys Technologies Full time

    The service desk agent is responsible for providing assistance to end users with technical issue and service requests. As the first point of contact, they help users resolve problems related to hardware, software, and network issues. Service desk agents utilize IT service management (ITSM) tools to log all incoming inquiries, track their progress, and ensure...

  • Service Desk Engineer

    3 days ago

    Singapore RAPSYS TECHNOLOGIES PTE. LTD. Full time

    Roles & ResponsibilitiesWork Location: Chai CheeMandatory Skills: Microsoft Exchange / Outlook Preferred Skills: ITIL 4.0, CompTIA A+, ITSM ToolService Desk Agent is responsible for providing assistance to end users with technical issues and service requests. As the first point of contact, they help users resolve problems related to hardware, software, and...

  • Service Desk Engineer

    2 weeks ago

    Singapore RAPSYS TECHNOLOGIES PTE. LTD. Full time

    Roles & ResponsibilitiesRole:Service Desk EngineerLocation:Ang Mo kioWorking Hours:1. Rotating 12-hour Day or Night shift.2 days work with 2 days off dayJob Summary:The Service Desk Agent is responsible for providing first-level remote support by troubleshooting user queries and incidents professionally and efficiently, regardless of the source of the...

  • Service Desk Engineer L2

    5 days ago

    Singapore Rapsys Technologies Full time

    **Responsibilities**: - Provides 24x7 Service Desk support as defined by first response/Tier 1 support. including hardware/software, passwords, and printer problems. - Be required to perform 24 X 7 shift work in support of operational IT related mission/after duty hours on call/emergency requirements. - Shift work is required.. **CORE COMPETENCIES**: -...

  • Service Desk Engineer

    3 days ago

    Singapore RAPSYS TECHNOLOGIES PTE LTD Full time

    1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Work Location: Chai Chee Mandatory Skills: Microsoft Exchange / Outlook Preferred Skills: ITIL 4.0, CompTIA A+, ITSM Tool Service Desk Agent is responsible for providing assistance to end users with technical issues and service requests. As the first...