Service Desk Agent

3 days ago

Singapore MASTERS CAREER CONSULTANCY PTE. LTD. Full time

**Location**:Educational Institute near Upp Changi MRT Station

**Working Hours**:

- Monday to Friday: 8:00 AM to 6:00 PM
- 1 or 2 Saturdays per month: 8:30 AM to 1:00 PM (depending on rotation)

**Scope of Services**:

- Escalate, track, and resolve all incident/service requests/problems professionally and in a timely manner.
- Provide onsite support as necessary.
- Assist with any additional administrative tasks as required.

**Requirements**:

- Minimum 6 months of experience in an IT service desk environment preferred.
- Strong written and oral communication skills in English.
- Excellent telephony skills.
- Good problem-solving and interpersonal skills.
- Self-aware, self-controlled, and motivated in customer handling.
- Demonstrated initiative, tactfulness, and willingness to serve.
- Ability to collaborate effectively in a team environment, especially during crisis situations.
- Clear and effective expression of ideas and information.

For interested applicants, kindly click "apply"

EA Personnel Name: Melody Sim
EA Personnel No: R2095899
EA License No: 16C8443

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