Service Desk Excellence Lead

**Position: Lead Service Desk - End User Support **Requirements**: - Bachelor's degree in a technical field or equivalent practical experience. - ITSM Certified - Proven experience in a technical support role, preferably in a leadership capacity. - Excellent leadership and communication skills, with the ability to motivate and inspire a team. - Demonstrated...

Our client, a leading bank, is seeking an experienced Service Desk Lead to oversee and manage its IT service desk operations. This role is responsible for ensuring high-quality, timely, and effective IT support services to internal users, maintaining strong service standards, and driving continuous improvement initiatives. Key Responsibilities: Lead and...

Job Title: Tech Lead - Service Desk ManagerWe are seeking a seasoned technical leader to oversee our service desk operations and provide exceptional support to our users.Key Responsibilities:Oversee the day-to-day activities of the service desk, ensuring prompt resolution of user queries and incidents.Analyze and resolve complex technical issues, escalating...

Job Responsibilities: - Lead and manage a team of Service Desk technicians, providing guidance, support, and mentorship to ensure high performance and job satisfaction. - Oversee day-to-day operations of the Asia Service Desk, including ticket management, prioritization and escalation processes. - Monitor service levels and performance metrics to identify...

The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers - and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the...

Our client, one of Asia-Pacific’s leading organizations is looking for: **Service Desk Manager** **Responsibilities** - Lead and manage the daily operations of the IT Service Desk team, ensuring timely and effective resolution of support requests. - Supervise and mentor a team of helpdesk engineers providing Level 1 and Level 2 support for Microsoft 365...

Academia is looking for a full-time Front Desk Team Lead who enjoys working with students and their parents, and is dedicated to providing an excellent customer service experience. **Responsibilities**: - Provide general front desk assistance to walk-in students and parents - Respond to phone and online queries about classes, replacement lessons, teachers,...

Roles & ResponsibilitiesNCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people....

The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media-buying platform that helps brands deliver a more insightful and relevant ad experience for consumers — and sets a new standard for global reach, accuracy, and transparency. So if you’re talented, driven, creative, and hungry to...

Responsibility Demonstrate excellent communication skills, both written and spoken. Maintain ownership and provide timely updates to clients on the status of reported cases within targeted Service Level. Support scopes are both hardware and software issues. Ensure all incidents and service requests are successfully and accurately identified,...