Regional Consumer Operations-risk

As part of Citi’s key strategic priority to drive a firm-wide Transformation initiative to build a better bank, we

are hiring roles that will form part of a team to drive the regional implementation and partner the Global

Operations and Regional CBORC Transformation workstreams leads. These roles will be responsible for

leading the implementation of sustainable solutions for Risk and Controls workstreams in GCB Operations.

As the Regional Consumer Operations Transformation Workstream member for Risk and Controls, the role is

responsible for driving the Risk and Controls Workstream along with the Global Operations Workstream

lead, Regional CBORC Transformation teams and Country GCB Operations stakeholders to define and

implement a regional program to achieve the following key Global Program objectives:

- Comprehensive, enterprise-wide, end-to-end risk and control framework across all risk types, supported by intuitive policy set, with required use of enterprise standard taxonomies, inventories, and tools.
- Full Front Line ownership and sufficient IRM stature, within an operationalized and embedded three lines of defense model, supported by robust decision-making and governance.
- Robust decision-making and oversight with clear accountability and effective reporting, escalation, and issue resolution processes.
- Forward-looking risk culture with proactive issue and root cause identification processes leading to continuous improvement of Citi’s risk and control capabilities.
- Excellence in execution of risk reduction and enhancement efforts

This role is part of the Regional Consumer Operations teams and reports to the Regional Consumer Operations Risk and Control Transformation Workstream Lead. This is a high visibility individual contributor role requiring extensive interaction with Operations Functional Heads, CBORC teams and cross functional partners (including, Compliance, Independent Risk Management, Human Resources, Finance, Operational Risk Management, Internal Audit, etc) at Global, Region and Country teams spanning across countries in Asia and EMEA region and managing the country resources to drive focus, execution and delivery against the Global Program objectives as well as ensuring compliance with the Consent Orders issued by the OCC and FRB. The incumbent will be responsible for interpretation and dissemination of Program information, process ownership, process improvement, establishing best practices and processes, and development of tracking and reporting capabilities to monitor and drive the adherence to Program governance milestones.

**Responsibilities**:

- 10+ years broad experience in transformation roles including in managing large complex cross-company transformation programs
- Previous program/project management, consulting or technology experience preferred General understanding of relevant banking regulation and supervisory expectations for large complex financial institutions
- General understanding of relevant banking regulation and supervisory expectations for large complex financial institutions
- Strong knowledge of Citi’s MCA and Issues Management Processes
- Track record of managing internal relationships and demonstrated experience in leading sustained change and change management efforts
- Demonstrated ability to think strategically, analytically, and creatively problem solve
- Strong interpersonal skills, with evidence of working in collaboration across large organizations, including a proactive and 'no surprises' approach in communicating issues/requests
- Strong leadership skills with a proven track record in driving positive and sustained change
- Continuous improvement mind-set - assess impact of actions and adjust as needed; simplify and standardize at every opportunity
- Understand how your work contributes to other work across Citi / understand downstream impacts of decisions made
- Proactively seek opportunities to enhance and strengthen infrastructure and controls in a way that: drives value, enables the build of better product and services and balances risks and returns/growth.
- Partner across the business in a way that demonstrates collective obligation on managing risk through appropriate controls
- Process re-engineering and improvement mind-set with ability to identify and solve for root cause rather than symptoms; address problem solving and opportunities in a holistic way/break down organization silos
- Empower the organization and employees to execute without oversight
- Seek out diverse perspectives and skill sets recognizing that the power of Citi is the sum of its parts
- Constructively challenge others at all levels and across boundaries to deliver better results; invite challenge
- Fully commit to decisions once made
- Be comfortable communicating reality - both positive and negative - honestly, openly and directly
- Work across teams and boundaries, regardless of titles and roles, to deliver the full value of Citi to clients

**Qualif