Operational Risk Officer

The Technology Operational Risk Officer (Vice President) will be part of a high-performing team managing Technology Risk in a dynamic and fast-paced environment. The successful applicant will be exposed to a plethora of products, processes and projects that will hone their professional profile, as well as opportunities to learn from and influence a broad spectrum of key decision makers and SMEs.

The role is responsible for managing a portfolio of risk management activities and initiatives across a multitude of markets in the APAC and EMEA region, and work with senior leadership to drive risk awareness and strategy. The applicant should demonstrate:
Technical authority within a number of key domains, as well as commercial awareness and business acumen
Significant value-added impact through achievement of complex deliverables, and acting as a trusted partner in providing timely and relevant advice and counsel
Forward-thinking mindset with the ability to identify and articulate systemic risks within our operating environment as well as key emerging risks

**Responsibilities**:
Independently assess’ risks and drive actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.
Governance and oversight may include (not limited to) technology operational risk.
Analyzes a multitude of scorecards/performance management tools in an attempt to mitigate exposure (risk/financial/regulatory).
Develops and maintains relationships across the business users and Lines of Defense to better understand and deliver customer requirements by responding to changes in the internal and external business environment in identifying and managing risks for Consumer Business.
Applies in-depth level of expertise in consumer banking systems and technology processes and leverages this knowledge to provide advice and work with partners to drive proactive engagement / forward looking risk management on highest risk priorities in an effective and efficient manner.
Identifies key risk indicators and works with the business on development and challenges business to ensure the correct measures are implemented.
Manages or supports key business initiatives/programs such as Records Management and Key Automated Controls and coordinates between business and technology.
Leads and performs risk assessments to deep dive into processes, risks and controls.
Manages Audit/Regulatory engagements including coordination, communications, and required actions with management committees, internal auditors, external auditors, regulators and other internal stakeholders as appropriate. Manages audit activities and supports the business during audits in ensuring the appropriate risks are reported and actions rectify the risks.
Proactively advances use of data analytics for analysis of control issues and emerging risks.
Possess forward compatible mindset and embraces changes taking upon oneself to drive enhancements in processes within CBORC Tech region and global.
Promotes the professional development of self and others in the team. Proactive in sharing among team and takes opportunity to coach junior staff.
Proposes innovative and pragmatic solutions for risk and control issues with stakeholders.

**Qualifications**:
Knowledge of consumer/retail banking products and processes would be advantageous.
Business or IT degree or equivalent. Related certifications such as CISA, CRISC, CISSP and similar are a plus.
Experience in business, functional and/or people management, with proven abilities in taking responsibility for executing concurrently on a portfolio of high quality deliverables to stakeholders according to strict timetables.
Demonstrable knowledge of technology and consumer banking related regulations across multiple countries in Asia Pacific and EMEA.
Demonstrable knowledge of deploying risk assessment techniques using data analytics.
Effective negotiation skills, a proactive and 'no surprises' approach in communicating control issues and strength in sustaining independent views. This individual must be an articulate and effective communicator, both orally and in writing, with an energetic, charismatic and approachable style.
Hold high integrity values and demonstrable challenge to stakeholders despite pressure.
Strong interpersonal skills for interfacing with all levels of stakeholder management.
Strong team player who is actively committed to personal development, active team contribution/knowledge sharing and identifying improvement opportunities.
Demonstrates strong judgment, political astuteness, and sensitivity to cultural diversity.
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- **Job Family Group**: Risk Management
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- **Job Family**: Operational Risk
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- **Time Type**: Full time
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- Citi is an equal opportunity and affirmative action em