Call Center

Company

The Swim Starter

Designation

Call Center

Date Listed

28 Jul 2025

Job Type

Entry Level / Junior Executive
- Free/ProjPart/TempIntern/TS

Job Period

From 04 Aug 2025 - Flexible End

Profession

Customer Service / Communications

Industry

Early Childhood Care and Education

Location Name

Singapore

Allowance / Remuneration

$800 - 1,500 monthly

Company Profile

**About The Swim Starter**:
The Swim Starter's journey began in 1981, inspired by Coach Ben Tham's commitment to water safety after a personal tragedy. Over the years, we’ve developed a proven curriculum focused on equipping young swimmers with essential water survival skills. As a company deeply rooted in a mission to prevent unnecessary tragedies, we are dedicated to teaching children critical water safety and swimming skills in a supportive, professional, and nurturing environment.

**Job Description**:
The Call Centre Executive plays a pivotal role in driving sales, engaging with customers, and ensuring a seamless experience for potential and existing customers. You will be responsible for both pre-sales and post-sales engagement, creating a welcoming environment for prospective clients while building long-term relationships that foster customer retention.

Key Responsibilities:
To Engage with prospective and existing customers via phone to:

- Convert leads into enrolled students
- Encourage current students to renew for additional terms
- Resolves objections and reinforce program value
- Deliver a personalized and human-first experience that builds long-term trust and commitment

Pre-Sales:

- Coordinate and arrange free trial swimming classes for potential customers.
- Engage with inquiries (via text, calls, and walk-ins) to provide information about classes and the benefits of swimming with The Swim Starter.
- Proactively follow up with leads to encourage attendance at trial classes.

Post-Sales:

- Follow up with customers after trial classes via text and calls, addressing queries and building rapport.
- Effectively convert trial attendees into paying customers by emphasizing the value of our swimming programs.
- Maintain accurate records of customer interactions and track conversions to ensure targets are met.
- Communicating with existing customers to garner feedback and understand their pain points, to encourage them to renew their subscriptions.

**Requirements**:

- Language Skills: Bilingual in English and Mandarin (to communicate effectively with a diverse client base).
- Customer-Centric Approach: Strong interpersonal and communication skills, with a natural ability to engage and build trust with customers.
- Persuasive and Influential: Confident in converting leads into paying customers through effective communication and relationship-building.
- Organized and Detail-Oriented: Ability to manage schedules, follow up on leads systematically, and maintain accurate customer records.
- Self-Motivated and Results-Driven: Proactive attitude with a focus on achieving enrolment and conversion targets.
- Team Player: Collaborative mindset, willing to work closely with other team members to ensure the smooth operation of trials and customer engagement.
- Empathy and Patience: Understand the needs of parents and children, addressing their concerns with care and professionalism.
- Adaptability: Comfortable working in a fast-paced environment and managing multiple tasks simultaneously.
- Tech-Savvy: Basic proficiency in CRM tools and Microsoft Office Suite (Word, Excel) or a willingness to learn.
- Reliability: Punctual and dependable, with a commitment to upholding the company’s values and mission.

Working Hours and Environment:

- Working Days: Friday-Tuesday (Wednesdays and Thursdays off).
- Working Hours: 11:00 AM - 8:00 PM.

Why Join Us?
- Salary: commission-based, paid per successful enrolment
- Contribute to a meaningful mission that prioritizes water safety and children’s education.
- Be part of a dynamic and growing team in an organization with over four decades of history.
- Opportunity for career growth and hybrid work flexibility after probation

**Job Type**: Part-time

Schedule: Weekend availability

Experience: Customer service: 2 years (required)

Language: Fluent English and Mandarin (required)

Work Location: In person

**Job Type**: Part-time

Pay: $800.00 - $1,500.00 per month

Schedule:
Available on Saturday and Sunday.

**Experience**:
Call Centre Experience/ Customer Service: 1 year

Work Location: In person

Application Instructions