Call Center Officer

**Job Description - Call Center Officer** **Roles and Responsibilities**: - Deliver personalized service over the telephone to customers in call centre on banking products,accounts, and services enquiries in an effective and efficient manner. - Ability to understand customers’ needs and provide appropriate solutions and attention - Identify cross-sell...

Roles & ResponsibilitiesCustomer Service Officer (Call Centre)Location: Changi / Jurong EastContract: 12 Months (renewable / convertible) - 3 months trainingWorking days: 4 weekdays + 1 weekendWorking hours: Any 8 hours between 1PM to 12 Midnight; example 1PM to 10PM or 2PM to 11PM or 3PM to 12AMBasic salary: Up to $3,800 + Shift AllowanceJob Description:•...

CSO- Call Center Officer **JD**: To consistently meet the Customer Centre targets set (KPIs) without compromising quality of service delivery - To ensure accuracy and compliant for all customers’ requests - To successfully cross-buy the Bank’s products and services - To successfully migrate customers to Bank’s digital platform by understanding...

**Role - **Customer Service Officer (Call Center) **Work Location**: - Science Park **Contract Period - **1 year **Key Accountabilities** - Achievement of a good Balanced Score Card (comprising Unplanned Leave, Punctuality, Productivity, Compliments) - Achievement and maintenance of customer satisfaction **Job Responsibilities & Duties** - Follow-up on...

**Call Centre Officers**: To consistently meet the Customer Centre targets set (KPIs) without compromising quality of service delivery - To ensure accuracy and compliant for all customers’ requests - To successfully cross-buy the Bank’s products and services - To successfully migrate customers to Bank’s digital platform by understanding customers’...

**Call Center / Customer Service / Hospitality Exp**: - **5 Days / Able to work on Weekend** **Responsibilities**: - Follow up on escalated cases and perform call back if required to - Ad hoc duties as assigned **Requirements**: - Possess call centre / customer service experience - Good communications and interpersonal skills - Customer service...

Our Client is an established company in Singapore, who is seeking to recruit Senior Customer Service Officer (Call Centre - Customer Resolution). Senior Customer Service Officer (Call Center - Customer Resolution) Working Hours: On rotating shift (Mon - Sun)/ 5 days work or 42 hrs per week Weekday/Weekend/ Holiday: **Job Requirements**: - Manage customer...

CSO- Call Center Officer - Deliver personalized service over the telephone to customers in call centre on banking products, accounts, and services enquiries in an effective and efficient manner. - Ability to understand customers’ needs and provide appropriate solutions and attention - Identify cross-sell opportunities during customer interaction -...

**Work Timings & expectations: Able to work staggered office hours on rotation and 5.5 day work per week (alternate Saturdays and 5th Saturdays) Staggered office hours for Mon to Fri: 8 am - 5 pm, 8.30 am - 5.30 pm, 9 am - 6 pm, or 11 am - 8 pm Staggered office hours for Saturday : 8 am - 12 pm, 8.30 am - 12.30pm, 9 am - 1 pm or 10 am - 2 pm - Achievement...

Achievement of a good Balanced Score Card (comprising Unplanned Leave, Punctuality, Productivity, Compliments) - Achievement and maintenance of customer satisfaction - within Service Levels and to deliver pleasant Customer Experiences - Follow-up on all outstanding incidents/cases - Logged all calls reported into the case management system. - Maintains and...