Call Center Officer

2 weeks ago

Singapore sreesh.v@trinitywfs.com Full time

CSO- Call Center Officer

**JD**:
To consistently meet the Customer Centre targets set (KPIs) without compromising quality of service delivery
- To ensure accuracy and compliant for all customers’ requests
- To successfully cross-buy the Bank’s products and services
- To successfully migrate customers to Bank’s digital platform by understanding customers’ wants and needs
- To adhere to professional standards of behaviour& conduct in dealing with customers & fellow CSOs.
- Flexibility in work deployment when business needs arise
- Support and protect the brand by creating positive discussions in the social media community and to ensure message consistency across the different online platforms
- Support Operations in managing and resolving requests related to customers’ follow up and transactional request fulfilment. (Fulfilment Team) ensure message consistency across the different online platforms

**Minimum Educational level**:
1) Diploma & Degree holders

2) ITE NITEC holders with relevant Bank/ non-Bank experience of at least 2 years

Rotating Shifts
- No choosing of shift hours - roster decided by manager
- Need to be flexible and open to work in Sunday and Public Holiday
- Off days will be given 1 weekday, 1 weekend

**Job Type**: Contract
Contract length: 12 months

**Salary**: $1,426.56 - $3,500.00 per month

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