Call Center Associate

6 days ago

Singapore Singapore Paincare Holdings Limited Full time

Overview

Call Center Officer (Singaporeans only)

We are seeking a dedicated and patient-focused Call Center Officer to support our centralised call center operations across Singapore Paincare Holdings Limited and its affiliated clinics.

Job Description

This role plays a vital part in ensuring patients receive prompt assistance, accurate information, and a smooth appointment booking experience. The officer will manage incoming enquiries across multiple communication channels and work closely with clinic teams to ensure seamless service coordination.

Responsibilities

  • Answer incoming calls and assist patients with appointment bookings, rescheduling, and general enquiries
  • Provide accurate and timely information on clinic services, doctor availability, and treatment options
  • Document call details and ensure follow-up actions are completed as necessary
  • Maintain a professional, friendly, and patient-centric tone at all times
  • Liaise with clinics and doctors to coordinate special requests and follow-up arrangements
  • Support other communication platforms (e.g., email, WhatsApp) as part of daily call center operations
  • Proficiency in Mandarin is essential to communicate effectively with Chinese-speaking patients

Requirements

  • Proficiency in Mandarin to communicate effectively with Chinese-speaking patients
  • Good command of English, with strong verbal and written communication skills
  • Prior experience in a call center, healthcare customer service, or clinic operations is advantageous
  • Strong listening skills, attention to detail, and the ability to multitask in a dynamic environment
  • Willingness to work flexible hours, including weekends if required
  • Comfortable using basic computer systems (e.g., email, messaging platforms, spreadsheets)

Additional Notes

  • This role supports the early-stage setup of the call center; manual logging of patient interactions is required until the system is in place
  • Training will be provided on clinic-specific procedures and workflows
  • Only shortlisted candidates will be notified
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