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Call Center Officer

3 weeks ago

Singapore Capzen Technologies Full time

**Job Description - Call Center Officer**

**Roles and Responsibilities**:

- Deliver personalized service over the telephone to customers in call centre on banking products,accounts, and services enquiries in an effective and efficient manner.
- Ability to understand customers’ needs and provide appropriate solutions and attention
- Identify cross-sell opportunities during customer interaction
- Consistently deliver excellent quality service to our customers to achieve total customer satisfaction
- Solicit customers’ feedback and identify problem trends for improvement actions

**Job Type**: Contract
Contract length: 12 months

**Salary**: $2,600.00 - $3,800.00 per month

Schedule:

- Shift system

**Experience**:

- Call center (preferred)