Delivery Manager

2 weeks ago


Singapore Plusgrade Full time

**About Plusgrade**:
Plusgrade is the Ancillary Revenue Powerhouse responsible for many of the world’s leading travel brands’ upgrade and ancillary revenue programs. Backed by prominent growth private equity firms including Novacap and CDPQ, over 80 companies like Air Canada, Lufthansa, Hawaiian Airlines, Singapore Airlines, Spirit Airlines, Cathay Pacific, Royal Caribbean, and Amtrak trust Plusgrade’s Platform to turn perishable inventory into revenue through upgrade and seating programs, generating billions of dollars in revenue opportunity and creating more loyal customers. For many of our partners, the revenue generated through our suite of products is key to how they’ve weathered the COVID storm-and came out stronger than before.

Plusgrade is an award winning company, recognized with the prestigious Deloitte Technology Leadership award as the global leader in travel technology, and has been continuously honored as one of North America’s fastest growing technology companies with the Deloitte Technology Fast 50, Fast 500, and most recently won the Enterprise Fast 15 award.

*
What we do: *
Ever been upgraded on flight? (Best feeling ever, am I right?) Well, you’ve likely experienced our products.

Plusgrade’s Ancillary Revenue Platform is the only digital-first ancillary merchandising engine that gives travelers the ability to upgrade their experience in multiple ways (bidding, instant purchase, blocked seats to name a few) within the booking to departure window. We help airlines, cruise lines and passenger rail companies generate ancillary revenue through incredible customer experiences.

We’re leading a high-growth category. We outpaced our pre-pandemic revenue targets (and the recovery rate of the travel industry), despite living through the greatest disruption in travel’s history. Today, we’ve generated more than $6 billion in new revenue opportunities. We intend to grow much, much more. And into many more verticals with more products.

Smart, high-performing team members will challenge you to learn and grow every day. We value great work and great ideas — not ego. We’ve built a genuinely diverse team of winners, where we make sure anyone and everyone feels that they belong, but most importantly, we share the same values of customer obsession, togetherness and winning.

*
The Role: *
The Delivery Manager is the owner of the delivery process and is primarily responsible for the successful implementation of Plusgrade’s best-in-class products. You will be working closely with external partners, and key stakeholders, as well as driving our internal teams to ensure the successful delivery of partner initiatives. This position, reporting to the Senior Manager, Global Care, Activation & Delivery, will use a blend of product knowledge and project management to drive new launches from the contract signature to go-live.

*
Responsibilities: *

*
Be a Subject Matter Expert of Plusgrade’s products and services*
- Contribute to pre-kickoff preparation or participate in customer presentations
- Lead and coordinate Launch Kickoffs at client sites
- Take end to end responsibility of the planning and execution, and coordinate the activities leading to the go-live
- Lead technical discussions with the partners while involving appropriate solution experts.
- Ensure partners understand Plusgrade’s solutions and features
- Work with our partners to serve as the primary point of contact and escalation from the agreement to go-live
- Coordinate requirements gathering based on commercial guidelines and project scope through meetings with partners, third-parties, and internal experts
- Lead the production of Statements of Work
- Own the scope by ensuring requirements will meet the needs of partners and are delivered as promised
- Support management and the commercial team during the sales process

**Be a Project Manager**
- Lead and manage the delivery of new and existing partner initiatives by using a blend of project management best-practices (processes and tools) and personal experience
- Support the project estimation process with Engineering Teams and Product Owners
- Produce and maintain project plans
- Control and Monitor projects cost
- Maintain regular status reports, issue logs and other project-related documents
- Coordinate implementation activity readiness with external and internal teams until customer sign-off prior to implementation in production
- Prepare and send implementation roll-out communications
- Coordinate and host virtual and on-site meetings
- Build strong relationships both internally across the organization to ensure cross-functional collaboration and externally with partners and third-parties

**Qualifications**:

- Experience in the airline and travel industries is a must
- Experience working with Airline Software Systems, such as Amadeus, Sabre, SITA is a must
- BA/BS in Computer Science, Engineering, related technical field, or equivalent practical experience.



  • Singapore Delivery Hero Full time

    About the opportunity **Responsibilities**: - Own and implement end-to-end customer lifecycle marketing strategies, from ideation, project planning and execution, to performance management and optimization. - Design and build automated CRM campaign journeys to acquire, groom and retain customers across various direct marketing channels. - Analyze campaign...


  • Singapore Delivery Hero Full time

    About the opportunity This role will be based in Singapore and will report to the Lead, Account Management. **Responsibilities**: - Manage and expand relationships with existing clients and proactively identify further new business opportunities - Achieve and exceed on weekly and monthly KPIs - Maintain and grow the revenue and gross profit of each...

  • Senior Manager, Fp&a

    2 weeks ago


    Singapore Delivery Hero Full time

    About the opportunity We are looking for a highly motivated **Senior Manager, FP&A (APAC)** to be based in our regional Singapore office! **Responsibilities**: - Oversee and lead finance partnering activities for APAC competing/emerging markets and all businesses including new businesses. - Partner with regional business heads and country managers in...

  • Manager, Strategy

    2 weeks ago


    Singapore Delivery Hero Full time

    About the opportunity **Manager, Strategy & Planning** We are looking for a Strategy and Planning Manager, to join our Strategy & Planning team which specializes in country marketing & growth strategy for Malaysia, Philippines, and Thailand markets. The Strategy and Planning Manager will combine great analytical skills, exceptional strategic thinking, and...


  • Singapore Delivery Hero Full time

    About the opportunity We are looking for a Manager / Lead, Operations to work in our regional APAC team. You will be responsible for supporting the APAC countries to provide a better experience to our customers through more efficient logistics. What you will do - Lead a team of logistics analysts, managing regional projects across 11 APAC markets to...


  • Singapore Delivery Hero Full time

    About the opportunity Our Regional Finance Team is seeking a highly motivated Finance Controlling Senior Manager to oversee the Q-Commerce controllers of a portfolio of countries as well as provide value-added analysis contributing to important business decisions with key stakeholders. The Finance Controlling Senior Manager is based in the Singapore and...


  • Singapore Delivery Hero Full time

    About the opportunity We are looking for a highly talented **Lead/Senior Manager FP&A - Q-Commerce, APAC **to join our Regional New Verticals Finance team! This role will be based in Singapore with a direct reporting line to the Finance Director, Q-Commerce & New Verticals APAC. If you are looking for a place where you can gain hands-on experience, create...


  • Singapore Delivery Hero Full time

    **Company Description** “To be the most loved everyday food and groceries destination!” - that’s our mission at foodpanda (small ‘f’). foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well...


  • Singapore Delivery Hero Full time

    About the opportunity We’re looking for a highly driven and motivated **Business Development Executive (Restaurant Solutions)** for our team in Singapore. If you are looking for a place where you can gain hands-on exposure and have direct impact, then this may be the place for you! This role will be based in Singapore and will report to the Sales Team...


  • Singapore Delivery Hero Full time

    About the opportunity **About foodpanda’s Fintech Team** foodpanda’s fintech team’s mission is to unlock value by generating revenue beyond today’s payment foundation. At our core, we are the team executing multi-pronged strategies to optimize the performance of payments acceptance to provide the best end-user payment experience - be it via card or...


  • Singapore DELIVERY HERO APAC PTE. LIMITED Full time

    Roles & Responsibilitiesfoodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part...


  • Singapore DELIVERY HERO APAC PTE. LIMITED Full time

    foodpanda is part of the Delivery Hero Group, the world'spioneering local delivery platform, our mission is to deliver anamazing experience-fast, easy, and to your door. We operate in over70+ countries worldwide. Headquartered in Berlin, Germany. DeliveryHero has been listed on the Frankfurt Stock Exchange since 2017 andis part of the MDAX stock market...


  • Singapore ALI DELIVERY SERVICES PTE. LTD. Full time

    About the Role:We are looking for a highly motivated and experienced Sales Supervisor to join our team at ALI DELIVERY SERVICES PTE. LTD.The successful candidate will be responsible for:Leading the sales team to achieve sales targets.Developing and implementing effective sales strategies.Coordinating the day-to-day activities of the sales team.Ensuring that...

  • Delivery Manager

    2 weeks ago


    Singapore SKY & F PTE. LTD. Full time

    **Industry**:Technology Integrator Sector **Location**:Central area, may be assigned to other locations **Skills**:Project Delivery, Service Delivery This requirement will service as the lead for Service Delivery for deployment, roll-out of IT equipment, projects and headcount services support across the sectors supervised. **Position...

  • Delivery Manager

    6 days ago


    Singapore R SYSTEMS (SINGAPORE) PTE LIMITED Full time

    The Delivery Manager is the single point of contact and owner for the Build-Run team for the customers. - The Delivery Manager requires an in-depth understanding of a continuous delivery model and will be responsible for managing around 8 to 10 value streams at any time. - The role is expected to manage Capex budget of around SGD $5M. - Business Value &...

  • Delivery Manager

    5 days ago


    Singapore Capgemini Full time

    Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of...

  • Delivery Manager

    7 days ago


    Singapore GYLET PROJECT (S) PTE. LTD. Full time

    Greetings! We are seeking a highly motivated Delivery Manager to join our team at GYLET PROJECT (S) PTE. LTD. As a Delivery Manager, you will be responsible for ensuring the successful delivery of projects from inception to completion.Key Responsibilities:Project Management: Develop and implement effective project management plans to ensure successful...

  • Delivery Manager

    5 days ago


    Singapore ECCO ASIA PACIFIC (SINGAPORE) PTE. LTD. Full time

    The Delivery Manager is responsible for the Asia Pacific and Middle East project deliveries and will secure the service globally via a globally anchored team and a network of selected partners. This regional role will be responsible for the coordination and management of project requirements, retail project rollouts, trainings, and implementation schedule....

  • Delivery Manager

    1 week ago


    Singapore SINGAPORE TELECOMMUNICATIONS LIMITED Full time

    Led by a world-class leadership crew, we are establishing a Digital Technology organisation based on - Technology and business models to more effectively engage Digital Customers at every touch-points in the Customer experience lifecycle - Continuous Delivery through “Build-Run” teams which follow the DevOps “you build it, you run it”...

  • Delivery Manager

    4 days ago


    Singapore IKIGAI ENABLERS Full time

    **Job Objectives Key Responsibilities Technical Delivery Manager to manage the end to end delivery of one or more project streams as per the committed timelines, cost, scope and quality Attending requirement gathering sessions, and actively participate in BRD reviews. Perform impact analysis on the existing system functionalities with respect to the new...