Director, Workstation Support

Company Description
Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging - where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world - helping unlock financial access to enable the future of money movement.
**Join Visa: A Network Working for Everyone.**

**Job Description**:
Qualifications**
Basic Qualifications**
- 10 years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 3 years of work experience with a PhD degree.
**Preferred Qualifications**
- 8+ years previous experience managing globally diverse support teams.
- 8+ years of experience and very strong understanding of the end user workstation environment.
- 8+ years of experience with multi-OS platforms (Windows, OSX, Mobile).
- 8+ years of experience with workstation hardware and peripherals.
- Ability to effectively interact and engage with Executive team members.
- Working experience with infrastructure components (LAN\WAN\Wi-Fi).
- Extensive background in supporting and managing effective voice\video solutions
- Track record of on-time, on scope, high quality implementations.
- Self-motivated with the ability to exercise independent judgment with mínimal direction from supervisor.
- Ability to coordinate activities within cross-divisional and cross-functional teams.
- Strong supervisor qualities and organizational skills with the ability to adapt quickly to changing priorities and assignments.
- Excellent verbal, written, and presentation skills; in particular, demonstrated ability to effectively communicate technical and business issues and solutions to multiple organizational levels internally and externally.
- Good understanding of process orientation, understanding of project management techniques, methodologies and best practices.
Ability to set goals and objectives, prioritize, and manage situations to satisfactory completion.
- Strong experience in providing exceptional customer service.
- 8+ years of experience and very strong understanding of the end user workstation environment.
- 8+ years of experience with multi-OS platforms (Windows, OSX, Mobile).
- 8+ years of experience with workstation hardware and peripherals.
- Working experience with infrastructure components (LAN\WAN\Wi-Fi).
- Extensive background in supporting and managing effective voice\video solutions
- Track record of on-time, on scope, high quality implementations.
- Self-motivated with the ability to exercise independent judgment with mínimal direction from supervisor.
- Ability to coordinate activities within cross-divisional and cross-functional teams.
- Strong supervisor qualities and organizational skills with the ability to adapt quickly to changing priorities and assignments.
- Excellent verbal, written, and presentation skills; in particular, demonstrated ability to effectively communicate technical and business issues and solutions to multiple organizational levels internally and externally.
- Good understanding of process orientation, understanding of project management techniques, methodologies and best practices.
Ability to set goals and objectives, prioritize, and manage situations to satisfactory completion.
- Strong experience in providing exceptional customer service.
**Physical Requirements**

This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, reach with hands and arms, and bend or lift up to 25 pounds.

Additional Information

Visa has adopted a COVID-19 vaccination policy. As a condition of employment, all employees based in Singapore are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.