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Opening for Workstation Engineer

2 weeks ago

Singapore Span Consultancy Pvt Ltd Full time

**Main responsibilities**

An expert has a wide spectrum of repsonsibilities and actions.
- As an expert of his/her team, he/she: _
- assigns technical tasks and manages delegation for technical issues,
- animates the team to encourage collaboration and sharing of best practices,
- has a role in supporting technical skills development and provides training when required
- supports new technologies and leverages them to provide consistency of service across streams
- manages service improvements for all workstations services supported throughout the organization
- documents, reviews, maintains and shares relevant technical information to the team
- provides technical direction, supports services both proactively and reactively to maintain the availability and reliability of system infrastructure in accordance to the SLA,
- implements and develops improvements based onbest practices,
- focuses on automation and optimum use of the team to improve efficiency,
- drives and delivers root cause for any high severity issue,
- reviews technology changes to identify potential risks,
- is responsible for problem management and resolution
- As an experienced professional for Workstation, he/she: _
- supports his/her team during diagnosis when technical issues rise in his/her scope of expertise,
- is aware of the global IT structure so that he/she anticipates interrelationships within the organization,
- engages with technical peer, Service managers, Architect and project teams on technology roadmap and projects,
- facilitates transformation projects and suggest future directions for new areas of improvement and change,
- manage L3 activities which involve direct relationships with end users and L3 activities like architecture, design, project management, etc.
- guarantees the production readiness and license to operate of new projects and solutions
- is available and able to drive technically, any complex or high severity incidents that occur within the scope of their role
- actively engages to understand new technologies and technology trends and reviews them with a view to incorporating them into operations
- define the technical skillset required to support technologies.
- As the escalation point of contact for Clients, he/she: _
- manages the daily relationship with Clients including planning, requests clarification, risks mitigation and service quality
- technically coach and develop partner resources to improve productivity
- have to maintain a smooth relation with partners, vendors and global clients/teams
- As a member of ISAP/ITS, he/she: _
- facilitates collaboration and spread of information from and to the team,
- participates to the department’s activities including brainstorming, team building and other team or transversal actions,
- fosters innovation mindset,
- contributes to ISAP/ITS global branding and communication
- focus on automation and optimum use of the team to improve efficiency

**Qualifications and Profile**
- Minimum 5~10 years of experience supporting windows workstations, preferably in financial sector.
- Experience on technical solution to build and customize workstations
- In-depth working knowledge of the Windows environment with at least 3~5 years of Windows administration experience, strong understanding of network concepts and Active Directory.
- Mind-set for innovation to improve end users experience.
- In-depth working knowledge of Altiris deployment tools, Appsense and Visual Basic, PowerShell scripting.
- Ability to communicate in a highly professional manner with users, internal, and external partners
- Customer service oriented, able to work in a dynamic and fast paced environment
- Excellent communication, interpersonal and troubleshooting skills
- Must be self-motivated and directed and demonstrate a keen attention to detail and possess the ability to work autonomously
- Installing and configuring computer hardware PC/Laptops preferably HP/Dell exposure.
- Routinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction (Problem Management through Root cause analysis).
- Leading projects related to the Desktop support in Asia.
- Basic to proficient video conferencing software, support, and troubleshooting conference room equipment.
- Flexibility in working hours & Weekend/on-call required during emergencies or major incidents.
- Excellent written and oral English language skills.
- French language proficiency would be seen as an advantage

**Job Type**: Contract

**Salary**: $8,500.00 - $9,500.00 per month

**Benefits**:

- Health insurance

Schedule:

- Flexible hours