Manager Key Account

2 weeks ago

Singapore Singapore Post Ltd Full time

Job Description

The position is responsible for the day-to-day management of key customer accounts that are assigned to this role This role is expected to uncover customer needs, prepares pricing and solution proposal, and presents SingPost services through account penetration and sales management of client portfolio. In addition, this role is responsible for acquiring new opportunities for new prospects with a focus on those with regional/ global delivery requirements.

Key Responsibilities

Account Management & Business Development
- Maintain and grow the existing business relationship with existing customers, acting as the SingPost
- Manage the account management and business development activities through the maintenance of good practices, including managing contracts (new/ expiry/ renewals), and receivables
- Lead business and operational reviews with customers
- Be accountable for engagement of corporate customers, developing deep relationships between SingPost and these organizations

Develop new opportunities with existing and new customers.
- Existing Corporate and key accounts: Develop, win opportunities and manage revenue performance, in accordance to customer development plan.
- New customers and accounts: Develop, win opportunities and manage revenue performance, in accordance to customer development plan

Cross Function / Business Unit Collaboration
- Lead the onboarding of new customers in collaboration with various internal stakeholders/ departments
- Develop and maintain excellent cross-functional and cross-business unit relationships with internal stakeholders
- Communicate and if required, lead the implementation and on-boarding of customer specific requirements with internal stakeholders.

Continuous Improvement
- Motivated to find ways to continuously improve processes and responsibilities in their role(s).

Communication
- Interaction with variety of internal and external stakeholders via various communication mediums (written and/or verbal)

Other Duties
- Participate in other projects/ initiatives as required by the company as business needs arise
- Participate in other projects/ initiatives as part of a personal development plan

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