Call Center Officer

2 weeks ago

Singapore ZENITH INFOTECH (S) PTE LTD. Full time

Role: Customer Service Officer

This is a 12 months contract role assigned to our client

Work Location: Suntec

Salary Range : $2,500-$2,700

Working Hours

1. Open to shift work (24 hours) and weekend work

2. 44 hours per week

3. 5.5 days work week

4. Requirement: 1-2 years of call center/customer service experience

**Job Description**:
1. lst level helpdesk to respond to calls

2. Provide first call resolution to users who called into our hotline which is public facing, advising on issues

3. Liaise with other support teams, or product teams as required to resolve requests/issues in a timely

manner.

4. Ensure proper documentation, notification, escalation, tracking and follow up of all incidents.

5. Primary responsibilities are focused on customer contact

6. Perform outbound calls to users who leave callback

8. Handle responses via the Chatbot

9. Agent would need to be able to take stress of answering calls from members of public

10. Minimum O Level

  • Call Center Officer

    1 week ago

    Singapore Capzen Technologies Full time

    **Job Description - Call Center Officer** **Roles and Responsibilities**: - Deliver personalized service over the telephone to customers in call centre on banking products,accounts, and services enquiries in an effective and efficient manner. - Ability to understand customers’ needs and provide appropriate solutions and attention - Identify cross-sell...

  • Call Center Officer

    1 week ago

    Singapore SEARCH INDEX PTE. LTD. Full time

    **Call Center / Customer Service / Hospitality Exp**: - **5 Days Work Week / Able to work on Weekend** **Responsibilities**: - Follow up on escalated cases and perform call back if required to - Ad hoc duties as assigned **Requirements**: - Possess Call Centre / Customer Service experience - Good communication and interpersonal skill - Customer service...

  • Call Center Officer

    1 day ago

    Singapore PERSOLKELLY SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesCustomer Service Officer (Call Centre)Location: Changi / Jurong EastContract: 12 Months (renewable / convertible) - 3 months trainingWorking days: 4 weekdays + 1 weekendWorking hours: Any 8 hours between 1PM to 12 Midnight; example 1PM to 10PM or 2PM to 11PM or 3PM to 12AMBasic salary: Up to $3,800 + Shift AllowanceJob Description:•...

  • Call Center Officer

    2 weeks ago

    Singapore sreesh.v@trinitywfs.com Full time

    CSO- Call Center Officer **JD**: To consistently meet the Customer Centre targets set (KPIs) without compromising quality of service delivery - To ensure accuracy and compliant for all customers’ requests - To successfully cross-buy the Bank’s products and services - To successfully migrate customers to Bank’s digital platform by understanding...

  • Customer Service Officer

    2 weeks ago

    Singapore BASIL TECHNOLOGIES PTE. LTD. Full time

    **Role - **Customer Service Officer (Call Center) **Work Location**: - Science Park **Contract Period - **1 year **Key Accountabilities** - Achievement of a good Balanced Score Card (comprising Unplanned Leave, Punctuality, Productivity, Compliments) - Achievement and maintenance of customer satisfaction **Job Responsibilities & Duties** - Follow-up on...

  • Call Center Officer/call Centre Support

    2 days ago

    Singapore JP Infotech Full time

    **Call Centre Officers**: To consistently meet the Customer Centre targets set (KPIs) without compromising quality of service delivery - To ensure accuracy and compliant for all customers’ requests - To successfully cross-buy the Bank’s products and services - To successfully migrate customers to Bank’s digital platform by understanding customers’...

  • Customer Service Officer

    5 days ago

    Singapore SEARCH INDEX PTE. LTD. Full time

    **Call Center / Customer Service / Hospitality Exp**: - **5 Days / Able to work on Weekend** **Responsibilities**: - Follow up on escalated cases and perform call back if required to - Ad hoc duties as assigned **Requirements**: - Possess call centre / customer service experience - Good communications and interpersonal skills - Customer service...

  • Senior Customer Service Officer

    2 weeks ago

    Singapore JJ Consulting Services Full time

    Our Client is an established company in Singapore, who is seeking to recruit Senior Customer Service Officer (Call Centre - Customer Resolution). Senior Customer Service Officer (Call Center - Customer Resolution) Working Hours: On rotating shift (Mon - Sun)/ 5 days work or 42 hrs per week Weekday/Weekend/ Holiday: **Job Requirements**: - Manage customer...

  • Call Center Officer/customer Service

    23 hours ago

    Singapore sreesh.v@trinitywfs.com Full time

    CSO- Call Center Officer - Deliver personalized service over the telephone to customers in call centre on banking products, accounts, and services enquiries in an effective and efficient manner. - Ability to understand customers’ needs and provide appropriate solutions and attention - Identify cross-sell opportunities during customer interaction -...

  • Customer Service Officer

    7 days ago

    Singapore UNISON CONSULTING PTE. LTD. Full time

    **Work Timings & expectations: Able to work staggered office hours on rotation and 5.5 day work per week (alternate Saturdays and 5th Saturdays) Staggered office hours for Mon to Fri: 8 am - 5 pm, 8.30 am - 5.30 pm, 9 am - 6 pm, or 11 am - 8 pm Staggered office hours for Saturday : 8 am - 12 pm, 8.30 am - 12.30pm, 9 am - 1 pm or 10 am - 2 pm - Achievement...