Service Inside Sales Executive
7 days ago
We are looking for a motivated and well-spoken service inside sales representative to join our continual growth. Service is an integral part in our business, we pride ourselves in providing unmatched best-in-class comprehensive services to help our customers realize the quality, precision, performance of our products over a long lifetime.
To be successful as an inside sales representative you should be able to build instant rapport and achieve customer satisfaction to carry out the follow scopes:
- Manage and handle incoming calls and inquiries
- Manage and support the manager on selected leads, opportunities and quotes creation, follow up and revision
- Handle Customer Requests raised by Technicians, route qualified opportunities to the appropriate channel for further penetration and development
- Nurture of high-value leads and high potential dormant customers
- Assist in setting up field sales appointment
- Creation of quotations send to customer in a timely manner
- Capturing of accurate and complete information in CRM
- Understand the importance of service values and convey such critical intangible elements of service to customers
- Work closely with various departments to deliver best-in-class service experience from service delivery, logistics arrangement, marketing initiatives, product service cross support to payment receivables
- Assist manager in report preparation
- Any other ad-hoc duties as assigned by manager
**Requirements**:
- Some experience in commercial practice and sales experience in Service is a plus attribute.
- Good in negotiation & closing skills; good in MS Excel skills
- Sense of curiosity, generate interest and resourceful
- Understanding of pricing and discount dynamics
- Very good listening, communication
- Adaptable, multi-tasking, good organisational skills
- Ability to adapt to fast-pace working environment
- Team player
- Good command in English and Chinese
- Diploma/Degree in Engineering or Business
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