Head of Enrolment and Customer Service
6 days ago
**Location**
- Singapore, Central Singapore**Job Type**
- Permanent**Salary**
- $5,000 - $6,500 Per Month**Date Posted**
- 8 hours agoAdditional Details
**Job ID**
- 144146**Job Views**
- 27Roles & Responsibilities
In this role as the Head of Enrolment and Customer service (Centre level), you will assist the Director of Planning, Enrolment and Customer service in developing and executing sales & customer management plans for the Centre that you are responsible for. This includes the professional handling of enquiries and registrations across the full range of The Learning Lab’s services and activities.
To manage the day-to-day running of the centre, expansion, and development of TLL programmes, working closely with all departments to provide excellent customer service to learners and parents, and with Marketing to ensure we understand and communicate effectively with our target segments.
You will build and lead a team that is highly motivated to deliver sales targets and first-class customer care in your Centre.
**Job responsibilities:
**Delivery of Excellent Customer Service Standards**
- To lead the centre’s Enrolment & Customer service team to ensure high standards of customer service across all activities.
- To collaborate with the Academic Director in managing the day-to-day running of the centre to achieve smooth and seamless operations that is in accordance with the standards set.
- To proactively engage with internal stakeholders to ensure KPIs and business needs are met.
- To maximise operational efficiency to meet and exceed internal and external stakeholders’ expectations.
- To manage customer’s feedback and queries in a timely and professional manner.
**Delivery of Enrolment, Retention and Conversion Targets**
- To maximise the staff potential of the centre’s Enrolment & Customer service team to meet and exceed enrolment targets and conversion KPIs.
- To work with the Academic Director in defining and executing the sales strategy of the centre.
- To collaborate with the Planning Team to optimise class planning in order to meet regional market demand.
- To strategise and plan activities to improve customer engagement and improve brand awareness and perception.
- To recruit new students through activities such as facility visits, lead/demand generation campaigns, open houses, and information sessions.
- To engage prospective students and parents through face to face or phone interactions.
- In collaboration with centre’s Academic Director, to ensure student retention and re-registration targets are met.
- To facilitate the new student enrolment and onboarding process.
- Bachelor’s degree in Business Management or equivalent
- Minimum 5 years of managerial experience of leading a team in a sales-oriented environment, preferably in the education industry with proven track record in achieving aggressive sales targets.
- Experience of and commitment to excellent customer service management.
- Ability to build strong rapport across all levels, demonstrating strong leadership, communication, and interpersonal skills.
- Experience in managing change projects to drive business.
- Good English and Chinese language proficiency.
- Resilient under pressure.
- We operate a seven-day week, and twelve-hour day in our centres. The Head of Enrolment & Customer service must be flexible in hours and having to devote one weekend of work.
**Expect the best for the best - an attractive remuneration package.**Tags
head
of
enrolment
and
customer
service
-
Enrolment Officer
6 days ago
Singapore TCIMO PTE. LTD. Full timeWe are looking for an empathetic and accountable individual who enjoys adding values to others. Being an Enrolment Officer at Terry Chew Academy, you are required to guide prospective parents by delivering accurate and prompt information on curriculum, and establish a good rapport with both prospective and existing customers. You will also work closely with...
-
Enrolment Officer
5 days ago
Singapore Terry Chew Academy Full timeWe are looking for an empathetic and accountable individual who enjoys adding value to others. Being an Enrolment Officer at Terry Chew Academy, you are required to guide prospective parents by delivering accurate and prompt information on curriculum, and establishing a good rapport with both prospective and existing customers. You will also work closely...
-
Enrolment Advisor
12 hours ago
Singapore NTUC First Campus Full time**Job no**: 519226 **Work type**: Full Time **Categories**: Corporate Positions At NTUC First Campus, we offer more than jobs—we provide rewarding careers that prioritise your growth and well-being. As a People First organisation, we empower you to thrive and make a meaningful impact. Our family of preschools and services—including My First Skool, Little...
-
Customer Service Representative
4 days ago
Singapore Crestar Education Group Full timeJob Summary:The Customer Service Officer plays a vital role in supporting the School Head in the daily operations of the school. This multifaceted role encompasses a wide range of responsibilities, including enrollment activities, class management, record-keeping, school maintenance, prospecting, and cashier duties.Financial & Enrollment:Market and promote...
-
Enrolment Specialist
5 days ago
Singapore Indigo Education Group Full time**Responsibilites**: - Execute enrolment strategy and increase conversion from leads to enrolment. - Recruit new students through activities such as facility visits, campaigns, open houses and information sessions. - Implement promotional activities to achieve enrolment targets. - Arrange trial class to prospective student or parent and develop relationship...
-
Enrolment Administrator
5 days ago
Singapore ACHIEVERS DREAM LEARNING CENTRE PTE. LTD. Full timeAt Achievers Dream, we revolutionize the learning experience by fostering a nurturing community and empowering students to thrive in the face of challenges. Our mission is to instil in students the values of continuous growth and resilience, enabling them to achieve extraordinary success. We are driven by a commitment to provide Better Education for our...
-
Head of Customer Service
2 weeks ago
Singapore DADACONSULTANTS PTE. LTD. Full timeRoles & ResponsibilitiesHead Of Customer Service (Gaming)We have been engaged by our client who is a leader in the Gaming Industry in search for a Head of Customer Service. Key ResponsibilitiesBuild a global customer service system according to business needs, develop service strategies, and drive implementation to support players across multiple languages. ...
-
Enrolment Consultant
3 days ago
Singapore JULIA GABRIEL CENTRE PTE. LTD. Full time**We are expanding! We are looking for team members who have a passion for sales and excellent customer service. At Julia Gabriel Centre, we believe in providing personalised sales and developing positive relationships with all our customers. We welcome individuals who share the same values to be part of our dynamic team. **Job Highlights**: - Training...
-
Sales & Service Associate-reservation Sales
3 days ago
Singapore Marriott Customer Engagement Centre Full timeCOMPANY DESCRIPTION As the #1 leader in hospitality worldwide, Marriott International has 7,600+ hotel properties and 30 top hotel brands. We’re in 133 countries and territories, and we’re still growing. Unmatched opportunities await you! The next step in your career could lead to your greatest adventure. **[Location**: 238B Thomson Road #14-01 Novena...
-
Enrolment Liaison Officer
20 hours ago
Singapore FUTURUM SPACE PTE. LTD. Full timeEnrolment Liaison OfficerFUTURUM SPACE PTE. LTD. is seeking a highly organised and customer-focused Enrolment Liaison Officer to join our team. In this role, you will be responsible for facilitating the enrolment process for new clients and ensuring a seamless transition into our services.Main Responsibilities:Act as the primary point of contact for...
-
Enrolment Consultant
2 weeks ago
Singapore JULIA GABRIEL CENTRE PTE. LTD. Full timeRoles & ResponsibilitiesWe are expanding We are looking for team members who have a passion for sales and excellent customer service. At Julia Gabriel Centre, we believe in providing personalised sales and developing positive relationships with all our customers. We welcome individuals who share the same values to be part of our dynamic team.Job...
-
Customer Service Officer
4 weeks ago
Singapore NURTURESTARS PTE. LTD. Full timeRoles & ResponsibilitiesJob Summary:The Customer Service Officer plays a vital role in supporting the School Head in the daily operations of the school. This multifaceted role encompasses a wide range of responsibilities, including enrollment activities, class management, record-keeping, school maintenance, prospecting, and cashier duties.Job Description:1....
-
Head of Customer Services
5 days ago
Central Singapore Siemens Mobility Full timeDo you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere. We offer you a flexible and dynamic environment with opportunity to go beyond your comfort zone in order to grow personally...
-
Enrolled Nurse
9 hours ago
Singapore KK WOMEN'S AND CHILDREN'S HOSPITAL PTE. LTD. Full timeJobDescriptionYou will be part of amultidisciplinary team responsible for providing safe andhigh-quality patient care under the supervision of staff nurses.You will also assist in patient education activities and attend torequests from patients andrelatives.JobRequirementsCertificate in Nursing Enrolled withSingapore Nursing Board Able to performrotating...
-
Enrollment Coordinator
11 hours ago
Singapore SALT TALENT SEARCH PTE. LTD. Full timeSalt Talent Search seeks an Enrollment Coordinator for a 12 months extendable contract role. **Job Scope** - Responsible for both online and offline customer acquisition to nurturing potential leads into a customer - Proactively manage and respond to a high volume of prospective students through various channels - phone, video calls, chat, and in-person...
-
Head of Customer Service
3 days ago
Singapore STERRA TECH PTE. LTD. Full time**Head of Customer Service (E-commerce/Start-up) **Company Overview** **Our Vision**:To improve the lives of everyone by having a Sterra product in every home. **Our Mission**:To create high quality, functional, sleek, and mínimalistic home products at revolutionary prices, and becoming every home’s partner. 1. Direct and manage the customer service...
-
Enrolled Nurse
3 days ago
Singapore Institute of Mental Health Full time-Family Group: Nursing Under the direction and guidance of the Registered Nurse, you will be responsible for providing basic nursing care, promoting a therapeutic environment and assisting the multi-disciplinary team in the delivery of care for our patients. **Requirements**: - Professional Certificate / NITEC in Nursing - Must be enrolled with Singapore...
-
Head, Customer Service Department
1 day ago
Singapore PATHOLOGY AND CLINICAL LABORATORY PRIVATE LIMITED Full timeEnsure smooth and effective operation of the customer service department - Lead the customer service team - Manage and train Customer Service Assistants to handle all phone calls and inquiries professionally and efficiently in accordance to service standards. - Set reasonable customer satisfaction goals and work with the customer service assistants to meet...
-
Student Enrollment Specialist
17 hours ago
Singapore SHIYUN WENXUE EDUCATION PTE. LTD. Full timeCompany OverviewSHIYUN WENXUE EDUCATION PTE. LTD. aims to deliver exceptional speech training and public speaking programs, empowering students to excel in their language proficiency.Job DescriptionWe seek a highly skilled Admissions Officer to handle student inquiries, process enrollments, and provide top-notch customer service while promoting our...
-
Strategic Enrollment Coordinator
20 hours ago
Singapore NANYANG INSTITUTE OF MANAGEMENT PTE LTD Full timeRole OverviewThe Student Recruitment Manager will play a critical role in driving student growth and revenue for Nanyang Institute of Management. This position requires a highly motivated and experienced professional who can develop and execute effective recruitment strategies to meet business objectives.About the TeamNIM's Student Recruitment team is...