Head of Student Experience

2 days ago

Central Region, Singapore East Asia Institute of Management Pte. Ltd. Full time $60,000 - $80,000 per year

The Head of Student Experience (HSE) plays a key role in strengthening relationships with students, parents, and agents to ensure their satisfaction and long-term trust in EAIM. While reporting to the Executive Director – Sales & Marketing, the HSE works closely with the Academic department to support the student journey from enrollment to graduation. The role ensures consistent communication, timely resolution of concerns, and a high standard of service that reinforces EAIM's reputation for care and professionalism.

Responsibilities

Stakeholder Relationship Management

  • Serve as a key liaison for students, parents, and agents after enrolment, ensuring a smooth and positive experience.
  • Work closely with Academic Administration to follow up on student progress, attendance, and academic milestones.
  • Maintain regular, professional communication with parents and agents regarding updates, policies, and important dates.

Student Care & Retention Support

  • Support student onboarding and orientation in collaboration with Academic Administration.
  • Monitor student satisfaction and escalate issues to relevant departments for resolution.
  • Assist in initiatives aimed at improving student retention and progression.

Agent & Partner Support

  • Act as a post-enrolment support contact for agents, ensuring they are informed and engaged on their students' progress.
  • Maintain up-to-date records of agent-linked students and ensure smooth coordination between agents, students, and EAIM.

Feedback & Service Improvement

  • Gather and review feedback from students, parents, and agents to identify service gaps.
  • Work with Sales & Marketing, Academic Administration, and Student Services to implement improvements.

Cross-Departmental Collaboration

  • Liaise with Academic Administration, Student Services, and other internal teams to ensure timely responses to stakeholder enquiries.
  • Assist Sales & Marketing in developing communication materials for parents and agents that enhance engagement and satisfaction.

Requirements

  • Diploma/Degree with at least 2 years' relevant experience, preferably in the education industry.
  • Strong passion for providing excellent customer service.
  • Ability to address student concerns and continuously improve student experience.
  • Preferably bilingual in English and Mandarin.
  • Strong interpersonal and communication skills for engaging with stakeholders.
  • Ability to work independently and collaborate cross-functionally with diverse teams.
  • Familiarity with technology platforms for student engagement and feedback is a plus.

Only short-listed candidates will be notified.

  • student care officer

    2 days ago

    Central Region, Singapore SELF HELP GROUPS STUDENT CARE LIMITED Full time $4,000 - $6,000 per year

    JOB DESCRIPTIONPlan and conduct both indoor and outdoor activities for primary school studentsEnsure students' welfare and safety are being taken care ofSupervise students to ensure completion of homework and that spelling revision is doneLiaise with parents and form teachers to provide feedback on students' behavioural and learning progressREQUIREMENTSMin....

  • Head of Customer Experience

    2 days ago

    Central Region, Singapore PERSOL Full time $90,000 - $120,000 per year

    Head of Customer Experience & InsightsAn exciting Head of Customer Experience & Insights role awaits in a cutting-edge, fast-growing organisation. Job Purpose:Lead customer experience strategy, insights, and service design to enhance satisfaction across all touchpoints. Job Responsibilities:Lead strategies to gather, analyse, and present customer feedback...

  • student programme executive

    2 days ago

    Central Region, Singapore ERC Institute Pte Ltd Full time $104,000 - $130,878 per year

    Core responsibilities:o   Programme management of Certificates, Advanced Diploma, under-graduate or post-graduate programme.Programme planning, semester planning, subject schedulingAssignment managementManaging online platformsLiaising with Academic Headso   Student Management for the students enrolled under the Certificates, Advanced Diploma,...

  • Student Care Teachers

    2 days ago

    Central Region, Singapore PlayFACTO@Anchorvale & PlayFACTO@Holland Full time $40,000 - $60,000 per year

    Teacher PlayFACTO SchoolLocation: Holland Village and AnchorvaleRoles and ResponsibilityDelivery and presentation of PlayFACTO lesson content to childrenSupervise primary school children (primary 1 to 6) to ensure completion of daily homework and spellingEnsure safety and timely transfer of students from school to student centreEnsure the safety of children...

  • Student Care Teacher/Senior

    2 days ago

    Central Region, Singapore Playfacto School Full time $4,000 - $6,000 per year

    LOCATIONS:POTONG PASIR / PUNGGOL / WOODLEIGHPlayFACTO School is dedicated to being the learning partner of choice through our academic-focused, student-centric programmes rooted in the space of positive education to ensure that every child flourishes. We are constantly seeking like-minded individuals who believe in our mantle and possess the strength of...

  • Student Care Senior/Teacher

    2 days ago

    Central Region, Singapore Playfacto School Full time $4,000 - $6,000 per year

    PlayFACTO School is dedicated to being the learning partner of choice through our academic-focused, student-centric programmes rooted in the space of positive education to ensure that every child flourishes. We are constantly seeking like-minded individuals who believe in our mantle and possess the strength of character and burning passion to groom the next...

  • Events (Student Experience | Central | Up to 4000)

    2 days ago

    Central Region, Singapore Adecco Personnel Pte Ltd. Full time $4,000 per year

    .The Opportunity: Permanent role 5 days work week (open to work after working hours and weekend when required) Basic up to $4000 (depending on experience) We are working with one of Singapore's leading private education institutions. You will be part of their team managing and mentoring various student clubs.The Job:Support and mentor student...

  • Teacher

    2 days ago

    Central Region, Singapore Happinest Student Care Full time $4,000 - $6,000 per year

    Teacher, Happinest Student CareAs a Teacher at Happinest, you will be the catalyst to impact the lives and futures of students at Happinest. You will be the pillar of support for their learning and emotional needs. Every lesson you conduct, Every workshop you create and Every event you organise encourages Happinest students to engage in an after-school...

  • Executive, Office of Student Affairs

    2 days ago

    Central Region, Singapore Capital College Of The Arts, Management And Technology Pte. Ltd. Full time $2,100 - $3,000 per year

    Position: ExecutiveEmployment Terms:Full-time, 3-Year Contract (renewable)Salary Range: S$2100 - $3000 per monthWorking Hours: Monday to Friday, hAbout CCAMT:Capital College is an innovative tertiary institution serving a diverse international student community from China, South Korea, Taiwan, India, and Southeast Asia. With a forward-thinking curriculum...

  • Student Programme Executive

    5 days ago

    Central, Singapore ERC Institute Pte Ltd Full time

    Core responsibilities: o Programme management of Certificates, Advanced Diploma, under-graduate or post-graduate programme. o Programme planning, semester planning, subject scheduling o Assignment management o Managing online platforms o Liaising with Academic Heads o Student Management for the students enrolled under the Certificates, Advanced Diploma,...