Customer Service Advisor

7 days ago


Singapore ROADBULL LOGISTICS PTE. LTD. Full time

Job Responsibilities:

- Works independently and takes ownership of occurrences, including accurate and proper records management with tactful resolutions for queries that escalated from both internal and external parties.
- Ensure high level of professionalism and customer satisfaction.
- Responsible for supporting the Supervisor/ Manager on daily operational issues where applicable.
- Any other ad-hoc work instructions/ administration duties from the Supervisor/ Manager.

Job Requirements:

- Detailed-oriented, Independent and meticulous.
- Able to work independently, and is a team player, with excellent interpersonal skills.
- Detail-oriented, with excellent organisational skills and a strong sense of job ownership.
- Adaptable, proactive, and possess a positive attitude and work ethics.
- Enjoys working in a fast-paced and dynamic environment.
- Must demonstrate the ability to manage multiple service requests with strict time limits on an ongoing basis.
- Required Skill(s): Microsoft Office, Customer service, Interpersonal Communication Abilities, Leadership, Management, Marketing, Sales, Team Management, Teamwork, Time Management, Training, Customer Satisfaction Survey, Service oriented, On time, Customer feedback, Customer's queries, Resolving customer complaints
- Preferably Junior Executive specialized in Customer Service or equivalent.



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