Service Advisor
1 day ago
Service Advisor (BYD/Denza)
Working Hours:
- Weekday Mon to Fri – 8:30 am till 5:30pm
- Saturday - 8:30 am till 12:30pm
- Sunday – Off Day
Basic Salary Range :
$2800 to $3800 (depending on qualifications and relevant working experience)
Job Description
- Attend to customer's vehicles to determine the work scope needed, provide technical solution and quotation for consideration and acceptance.
- Manage customer's expectation and co-ordinate with service providers to meet customer's demand
- Work with workshop to deliver efficient and effective aftersales services
- Check invoices for correctness before billing and explain individual items to customer
- Able to spot trend of unusual performance of vehicles. Raise technical query to Technical Team when unusual trend on vehicles is spotted
- Test drive with customer if necessary
- Perform other related tasks as assigned by Service Manager or After Sales Manager
General Benefits / Entitlement :
- Variable Bonus (Depending on profitability of the Company)
- 14 Days Annual Leaves (Increased by 1 day for each full year of service - maximum of 18 days)
- Yearly Increment (Based on Employee's performance and economical position of the Company)
- 14 days annual Medical & up to 60 days Hospitalization Benefit inclusive.
- Various work-related incentives
- Work life balance to pursue interests & hobby/ family life
- Sponsorship for work-related courses
- Management working together with you to chart your career advancement
Requirement:
- Report to Service Manager/ After Sales Manager in After Sales Department
- Must have passion to meet people and customer service oriented.
- Min Nitec in Automotive Engineering or any Technical Diploma
- Valid Class 3 or 3A driving license (preferably Class 3)
- Able to work with minimum supervision.
- 3-5 yrs automotive experience. Without work experience will be appointed as Technician to gain exposure & training
- Computer Literate
Sponsorship
Customer Service Oriented
Aftersales
Trend
Interpersonal Skills
Vehicles
Good Communication Skills
Driving License
Class 3 Driving License
Warranty
Automotive Industry
Customer Satisfaction
Customer Service
Automotive Engineering
Mechanical Engineering
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