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Service Advisor

4 weeks ago

Singapore PORSCHE SINGAPORE PTE. LTD. Full time
Roles & Responsibilities

The future has many facets: for the courageous, it is opportunity.

The world is becoming increasingly digital, connected, but also more uncertain and volatile. Yet, the iconic German sports car brand Porsche sees this complex future as opportunity. "In the beginning I looked around and could not find quite the car I dreamed of. So I decided to build it myself." With this aspiration, trailblazer Ferry Porsche set the guiding principles for Porsche now, and beyond – to be the brand for those who follow their dreams.Now, we dream a new future for automotive retail with our new venture, Porsche Singapore Pte. Ltd. Our mission: to enhance the way Porsche engages with customers and fans at every touchpoint, integrating digital solutions and transforming brand experiences in Singapore and the region.Join us on this trailblazing endeavour and be part of an agile team in an enriching environment. Porsche Singapore Pte. Ltd. offers long-term career prospects within the larger Porsche ecosystem, opportunities for personal development, and affirms fair hiring and remuneration policies.

Service Advisor
Porsche Singapore is seeking a customer-focused and detail-oriented Service Advisor to serve as the primary contact for our customers and workshop team, delivering exceptional, prompt, and seamless service while ensuring all automotive service and repair needs are met with professionalism and efficiency. The successful candidate will manage the entire service process, from initial customer contact to final vehicle delivery, ensuring that all services align with the brand's high standards and foster a positive atmosphere that builds trust and ensures customer satisfaction.

  • Handle customer interactions and service consultations by warmly welcoming customers, actively listening to and understanding their concerns, utilising diagnostic tools and software to accurately identify vehicle issues, and providing clear and concise explanations of services, repairs, and maintenance procedures, while also supporting customer enquiries.
  • Manage the overall service workflow to ensure efficient service delivery, including scheduling appointments, preparing accurate job orders and cost estimates with necessary services, parts, and labour, closely monitoring progress, proactively updating customers on their vehicle status, and effectively communicating any additional service requirements with both customers and technicians.
  • Identify opportunities to recommend additional services and products, such as extended warranties, service packages, accessories, special offers, and promotions, to encourage customer adoption and support the achievement of aftersales targets.
  • Review completed jobs with technicians to ensure that no details are overlooked and all services meet Porsche and industry standards before vehicle handover, providing a thorough explanation of the completed work to customers to ensure their satisfaction.
  • Accurately document all work performed, including parts and labour, to maintain complete repair records, while overseeing the billing process to ensure accurate invoicing.
  • Follow up on customer satisfaction surveys and resolve any complaints or issues promptly and effectively, collaborating with various stakeholders and crafting responses to achieve customer satisfaction targets.
  • Stay updated on the latest automotive technical advancements, industry best practices and service procedures for Porsche vehicles

Requirements

  • Previous experience as an Automotive Service Advisor, particularly with a luxury car brand, is highly preferred.
  • Proficiency in Dealership Management Systems and diagnostic tools.
  • Detail-oriented with a positive attitude and a strong commitment to delivering a best-in class customer experience.
  • Ability to work independently and collaboratively as part of a team, with excellent communication and interpersonal skills, and the ability to effectively interact with both internal and external stakeholders.
  • Proactive, self-driven, with a strong learning mindset, Can-Do attitude, and the ability to prioritise and multitask efficiently.
  • Possess a Class 3 Driving License with a minimum of 4 years of driving experience
  • Ability for a 5.5 day work week

Submit your appplication here: https://apply.workable.com/porsche-asia-pacific/j/869D70688E/

Tell employers what skills you have

Sales Presentations
Sales
Troubleshooting
Aftersales
Customer Experience
Interpersonal Skills
Customer Contact
Invoicing
Customerfocused
Administrative Support
Customer Satisfaction
Scheduling
Personal Development
Customer Relations