Service Advisor
6 days ago
Main Purpose of Job:
The Service Advisor coordinates and schedules the service/repair work. You are the primary contact to receive the vehicle and feedback from the customers. You leads the customer-orientated service process and are at the same time a diplomat, co-ordinator and technical expert. As the main contact person, you deal with servicing orders, sees every customer contact as a professional challenge and feels personally responsible for any problems a customer might have until the problems are solved.
Duties & Responsibilities:
- Co-ordinate with After-Sales Manager/Service Workshop Executive to maximise the booking of cars for daily repairs or service.
- Attend to customer's enquiries and requests using service reception/dialogue bay with greeting to customers as well for repairs/service and issuing job cards accordingly for proper documentation.
- Checking for open campaigns (workshop or recall) via PIWIS info.
- To act according to the principles of the core processes of After Sales.
- Monitoring the progress on the repairs/ service and keep customer updated of the status on the repairs of their car.
- Provide quotations for repair of customer's car including body/paint repair jobs.
- Attending to surveyors from insurance company conducting surveys on accident cars related to insurance claim (SA for accident and body/paint repairs)
- Communicating with customers for approval to carry out additional repairs on their cars whenever necessary.
- Liaise with workshop quality controller after completion of repairs to ascertain the quality of the job done before contacting customer for the collection of their cars.
- Closing of job card and prepare service invoices with explanation of any outstanding matters on vehicle to customers and arranging for the return of the customer cars.
- To keep After-Sales Manager informed of any issue or problems that are encountered in the course of daily work.
- Ensuring the vehicles is parked properly in the assigned area and all keys are kept in the key box.
- To complete all survey forms by customer and submit to Service Assistant (Customer Satisfaction Survey forms).
- Update customers when their special ordered parts have been received by the parts department.
- To carry out any other duties that may be assigned to you from time to time by the Management.
Requirements: - Experience in a dealership setting will be an advantage
- Attention to detail and a commitment to delivering high level of customer service
- Knowledge of automotive repair and maintenance
- Strong organisational and multitasking abilities
- Possess a valid class 3 driving license
- Singaporean or Singapore Permanent Residents (SPR) are preferred
Ability to Multitask
Creative Problem Solving Skills
Aftersales
Interpersonal Skills
Customer Contact
Customer Relationships
Automotive Repair
Vehicles
Good Communication Skills
Attention to Detail
Driving License
Class 3 Driving License
Warranty
Automotive Industry
Customer Satisfaction
Customer Service
Team Work
Automotive Engineering
Mechanical Engineering
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