Customer Service Advisor

2 days ago

Singapore MOTOW BIKE TOWING Full time

Responsible for daily intake of motorcycles for servicing, insurance claim as well as handling Authority bikes
- Advise customer on necessary repair & maintenance including cost / estimate.
- Assist other Customer Service Advisors especially during peak hours and to cope with high volume.
- Ensuring and upholding the service image at all times.
- Assisting in achieving higher service levels through various action plans constantly implemented.
- Assisting a group of front counter staff and maintaining their team spirits and positive thinking and teamwork.
- Ensuring administration work is done promptly in terms of warranty claims, internal account, WIP reports, cash debtors, monthly target of various scores, etc.
- Follow up closely on back -order parts in scheduling service appointment and keep customer update on service and the delivery date for job completion.
- Take ownership of the customer’s experience by returning live service calls and carrying out those additional assignments that create strong customer relationships.
- Need to be proficient in using computers and various software programs to perform the necessary job duties.
- have strong interpersonal skills and be a self-starter, problem solver, critical thinker, and able to assist others when needed.
- Carry out any other duties as and when assigned by the immediate Supervisor or higher management.

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