Guest Experience Manager
1 week ago
Key Responsibilities
- Oversee the daily shift operations of the Guest Experience team which includes the Concierge and Belldesk team, ensuring efficiency and adherence to brand standards.
- Collaborate closely with the Front Office Manager and Assistant Front Office Managers to spearhead the seamless coordination of our operations, ensuring a harmonious and efficient workflow throughout the front office and guest experience.
- Manage the Guest Experience team's engagement with our guests, enhancing their satisfaction through pre-arrival contact, meet and greets, and operational control.
SG-Singapore-Singapore
Organization
Grand Hyatt Singapore
Job Level
Entry Level Manager
Job
Guest Services
Worldwide/Local Candidates
Worldwide
- Due to the Singapore government foreign worker work pass quota restriction, we regret that only Singapore Citizen or Permanent Resident will be considered*
- Ideally possess a relevant degree or diploma in Hospitality or Tourism management.
- Bring a minimum of 2 years of work experience in Guest Relations, preferably at the Assistant Manager or Team Leader level within a larger operation.
- Showcase exceptional communication and customer relations skills.
- Demonstrate strong problem-solving abilities, coupled with effective administrative and interpersonal skills. Be a part of our commitment to delivering outstanding guest experiences.
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