Assistant Guest Experience Manager

2 weeks ago

Singapore RAFFLES SENTOSA SINGAPORE Full time
Roles & Responsibilities

JOB SUMMARY

Reporting to the Guest Experience Manager, the Assistant Guest Experience Manager will assist in collaborating closely with the butler team and assist in leading and supervising the guest experience team in delivering a seamless and delightful stay experience for our guests.


What you will be DOING:

• Collaborate closely with the Butler team to ensure maximum guest engagement and satisfaction through personal recognition and prompt proactive attention from arrival through departure of the guests.

• Ensure all ACCOR members receive all benefits consistently, repeat guests and other VIP’s receive special recognition and services,

• Extend warm and genuine greetings to all guests.

• Liaise with Butler team, other departments and external service provider (where applicable) to ensure guests’ needs and requests are met seamlessly and effectively.

• Liaise closely with the Butler team and other operation teams for Hotel events, restaurant promotions, Limousine requirements and special VIP requests or preparations.

• Maintain repeat guest history records and system effectively.

• Monitor the milestone programme and amenity history of guests

• Work and communicate closely with the Butler team to perform such functions as to include but not be limited to:

· Prepare guest welcome letters

· Ensure preferred amenities are placed prior guests arrival

· Attend to special requests by guests

· Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests

· Prepare requisitions for amenities on a timely basis

· Ensure the entire range of services offered with the aim to maximum guest satisfaction

· Stay abreast of the events and activities in the city that are of interest to the guests.

· Supervise and coach the Guest Experience team.

· Conduct performance review for the Guest Experience team.

· Conduct on-the-job training for the team.

· Plan duty roster effectively and productively.

· Conduct daily shift briefing.

· Observe all brand/operating standards and/or LQA.

· Follow all workplace safety and security policies and procedures. Report accidents, injuries and incidents to security / talent & culture team immediately.

· Participate & contribute actively in all Corporate Social Responsibility and Sustainability initiatives organised by the Hotel.

· Perform any other duties and responsibilities that may be assigned.


Your experience and skills include:

· Diploma in Hospitality/Tourism or equivalent

· Minimum 5 years of relevant hospitality working experience appointment

· Strong human relations and influencing skills

· Strong communications (verbal and written), planning and coordination skills

· Ability to work independently and take initiative

· Strong time management skills

· Creative and resourceful

· Understand the needs of international luxury travellers

· Possess strong local hospitality market knowledge

· Flexible with working days and hours including weekends and public holidays


Tell employers what skills you have

Front Office
Microsoft Office
Ability To Work Independently
Interpersonal Skills
Workplace Safety
VIP
Opera
Communication Skills
Team Player
Customer Service
Hospitality

  • Guest experience manager

    1 month ago

    Singapore Hyatt Hotels Corporation Full time

    Join our team as a Guest Experience Manager, where you will not only be at the forefront of ensuring the seamless daily operations of the Guest Experience team, including the Concierge and Belldesk team but you will also play a pivotal role in building up and managing a new operational team within the front office environment. Align with our esteemed brand...

  • Guest Experience Manager

    1 month ago

    Singapore Hyatt Corporation Full time

    Guest Experience ManagerAt Grand Hyatt Singapore, we are seeking a skilled Guest Experience Manager to oversee the daily operations of our Guest Experience team, including the Concierge and Belldesk team. This role requires a strong leader who can ensure efficiency and adherence to brand standards, while also building up and managing a new operational team...

  • Guest experience manager

    4 weeks ago

    Singapore Standard International Management, LLC. Full time

    Job Responsibilities: Primary liaison between guests and The Standard, Singapore. Review today, next day arrivals (three days on the weekends), and all departures to research guest information and update guest profiles in Opera system. Communicate with Reservations and Housekeeping team regarding arriving, in-house, or departed guests that might be of...

  • Guest Experience Manager

    2 months ago

    Singapore GRAND HYATT SINGAPORE Full time

    Roles & ResponsibilitiesJoin our team as a Guest Experience Manager, where you will not only be at the forefront of ensuring the seamless daily operations of the Guest Experience team, including the Concierge and Belldesk team but you will also play a pivotal role in building up and managing a new operational team within the front office environment. Align...

  • Guest Experience Manager

    1 week ago

    Singapore Hyatt Full time

    Join our team as a Guest Experience Manager, where you will not only be at the forefront of ensuring the seamless daily operations of the Guest Experience team, including the Concierge and Belldesk team but you will also play a pivotal role in building up and managing a new operational team within the front office environment. Align with our esteemed brand...

  • Guest Experience Manager

    3 weeks ago

    Singapore SG HOTELS PTE. LTD. Full time $3,000 - $6,000

    An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels: Garcha Group HotelsMaxwell Reserve, Autograph Collection Hotel (Marriott);Duxton Reserve, Autograph Collection Hotel (Marriott);The Vagabond Club, a Tribute Portfolio Hotel (Marriott);The Serangoon Club, a Tribute Portfolio Hotel...

  • Guest Experience Manager

    2 weeks ago

    Singapore SG HOTELS PTE. LTD. Full time

    Roles & ResponsibilitiesAn exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:- Maxwell Reserve, Autograph Collection Hotel (Marriott);- Duxton Reserve, Autograph Collection Hotel (Marriott);- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);- The Serangoon Club, a Tribute...

  • Guest Experience Manager

    4 months ago

    Singapore SSG HOTELS PTE. LTD. Full time

    Roles & ResponsibilitiesAn exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:- Maxwell Reserve, Autograph Collection Hotel (Marriott);- Duxton Reserve, Autograph Collection Hotel (Marriott);- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);- The Serangoon Club, a Tribute...

  • Luxury Guest Experience Manager

    1 month ago

    Singapore Capella Singapore Full time

    Job DescriptionThe Manor Culturist is a key role in providing exceptional personalized service to guests at Capella Singapore. This position plays a crucial part in ensuring a perfect stay for our guests.Responsibilities:Arrival and Departure Coordination: Coordinate guest arrivals and departures, including luggage handling and facilitating...

  • Guest Experience Executive

    2 weeks ago

    Singapore CONRAD CENTENNIAL SINGAPORE Full time

    Roles & ResponsibilitiesA Guest Experience Executive with Conrad Hotels and Resorts is responsible for creating memorable experiences for guests, and ensuring satisfaction of executive Guests throughout their stay at the hotel by ensuring that enquiries receive responses and advice and information is delivered when requested.What will it be like to work for...

  • Guest Experience Executive

    2 months ago

    Singapore CONRAD CENTENNIAL SINGAPORE Full time

    Roles & ResponsibilitiesA Guest Experience Executive with Conrad Hotels and Resorts is responsible for creating memorable experiences for guests, and ensuring satisfaction of executive Guests throughout their stay at the hotel by ensuring that enquiries receive responses and advice and information is delivered when requested.What will it be like to work for...

  • Luxury Guest Experience Manager

    3 weeks ago

    Singapore QUAICH PTE. LTD. Full time

    Experience the art of exceptional guest service as a Luxury Guest Experience Manager with QUAICH PTE. LTD., a leading hospitality company operating a multi-concept chain of pubs and bars, and import and distribution of spirits, wines, and liquors.We are currently seeking a highly skilled and passionate individual to join our team in creating unforgettable...

  • Assistant guest experience manager

    2 months ago

    Singapore Hilton Worldwide, Inc. Full time

    Job Description - Assistant Guest Experience Manager (Hilton Singapore Orchard) (HOT0 B0 KJ) Job Description Assistant Guest Experience Manager (Hilton Singapore Orchard) ( Job Number: HOT0 B0 KJ ) Work Locations Work Locations : Hilton Singapore Orchard 333 Orchard Road, Singapore Singapore 238867 With thousands of hotels in over 100 countries and...

  • Guest Experience Ambassador

    4 weeks ago

    Singapore GRAND HYATT SINGAPORE Full time

    Company Overview:The Grand Hyatt Singapore is committed to delivering exceptional guest experiences, and as a Host - Guest Experience, you will play a vital role in ensuring our high standards are met.About the Role:We are seeking a skilled and experienced Host - Guest Experience to join our Rooms Division team. This role involves providing outstanding...

  • Guest Experience

    3 weeks ago

    Singapore SCB Science Centre Board Full time

    Science Centre Singapore is dedicated to the promotion of interest, learning and creativity in science & technology through imaginative and enjoyable experiences, and to contribute to the nation's development of its human resource. We are looking for a dynamic candidate to join the Operations Department as a Guest Experience & Retail Assistant. The Guest...

  • Guest Experience Associate

    1 month ago

    Singapore Mandai Wildlife Group Full time

    Mandai Wildlife Guest ExperienceMandai Wildlife Group is the steward of a world-renown wildlife and nature destination in Singapore. The Group is driving an exciting rejuvenation plan that will integrate five wildlife parks with distinctive nature-based experiences and green public spaces.Job Duties and Responsibilities• Effectively manage guests'...

  • Guest Experience Leader

    2 weeks ago

    Singapore SAFFRONS RESTAURANT PTE. LTD. Full time

    Roles & ResponsibilitiesKey Responsibilities:• Greet guests warmly upon arrival and establish a welcoming atmosphere.• Act as the primary point of contact for guest inquiries, concerns, and specialrequests.• Build positive relationships with regular and new guests to foster loyalty.• Monitor service quality throughout the guest journey, from arrival...

  • Guest Experience Leader

    4 weeks ago

    Singapore SAFFRONS RESTAURANT PTE. LTD. Full time

    Roles & ResponsibilitiesKey Responsibilities:• Greet guests warmly upon arrival and establish a welcoming atmosphere.• Act as the primary point of contact for guest inquiries, concerns, and specialrequests.• Build positive relationships with regular and new guests to foster loyalty.• Monitor service quality throughout the guest journey, from arrival...

  • Guest Experience Coordinator

    4 weeks ago

    Singapore AVANTE GYM & YOGA PTE. LTD. Full time

    Job OverviewWe are seeking a highly skilled Guest Experience Coordinator to join our team at AVANTE GYM & YOGA PTE. LTD.About the RoleThe successful candidate will be responsible for creating a welcoming environment for our members and guests, managing front desk operations, assisting with membership inquiries, and ensuring a positive experience for all.Key...

  • Guest Experience Associate

    1 month ago

    Singapore Far East Organization Full time

    ResponsibilitiesProvide exceptional service to guests by addressing their inquiries and resolving issues in a timely and professional manner.Collaborate with the Concierge, Reception, and Front Office teams to ensure seamless guest experiences.Initiate contact with guests to offer assistance and ensure their needs are met.Handle baggage and transport with...