Manager, CDM/CRM Lead, Mobile Experience
2 weeks ago
Manager, CDM/CRM Lead, Mobile Experience
Samsung Electronics Singapore Pte Ltd
We’re looking for an experienced CDM/ CRM individual who will oversee, support and drive the offering within the MX (Mobile Experience) business.
Working as a member of our wider marketing team, this role requires an individual who has an appreciation of both numbers and aesthetics. The ideal candidate is a mix of relationship leader + creative problem solver + data/ media strategist who is immersed in today’s trends and culture.
This is a role that balances both form and function. The scope would be centered around implementing world-class campaigns for Samsung and balancing the work with local insights and data.
We’re looking for a candidate who is a relationship builder, energetic, a proactive team player with a can-do approach to the everyday, as well as thrive on delivering creative solutions to business problems. The CDM/CRM specialist will work in close collaboration with the wider Samsung family, agencies and opinion leaders in Singapore. The candidate must be comfortable working to an agile model and helping the team to implement new processes, framework + best practices so as to bring social and content to another level across the Samsung MX ecosystem.
Understand the role of CDM/CRM in brand and digital ecosystems and provide strategic direction for key objectives such as Brand love.
Expand and enhance customer database, engage, inform, and educate customers to elevate their experience with the Samsung brand.
Use data analytics to identify potential customers and serve relevant content through appropriate digital platforms.
Explore audience-level segmentation and targeting beyond device ownership identifiers to enrich the database and targeting capabilities.
Plan and deliver content strategies to encourage customer recruitment, retention, and loyalty.
Analyze and track conversion rates to propose and execute MX improvement plans.
Set up and execute campaigns on owned channels like EDM, Push Notifications, and Whatsapp My Biz.
Refine strategies and plans by evaluating customer research and market conditions.
Collaborate and coordinate with internal teams, agencies, and vendors to contribute to business growth and increase brand equity.
Coordinate with cross-business units for campaign planning and execution of online store campaigns.
Stay updated with new technologies and maintain leadership in digital marketing advancements.
Support strategies to drive online traffic to the company website and online store.
Contribute to social media and media strategy execution, including first-party data retargeting.
Develop and implement digital marketing plans with media strategy, budget, KPIs, and performance measurements.
Monitor and influence media buying performance or value improvements to ensure delivery against commitments.
Conduct conversion optimization using data-driven analysis and insights to improve campaign efficiency and effectiveness.
Ensure proper tagging, tracking, and timely execution of digital campaigns.
Excel in PowerPoint presentations and lead the agency with a strategic mindset.
Manage billing activities for CDM activities, including cross-business unit spendings.
Requirements
Degree in Marketing or related field
6-8 years of digital marketing experience, specifically in CRM and database marketing. SAP and CRM dashboard management skills required
Familiarity with Marketing Communications and Media Analysis
Proficient in paid platforms like Google Marketing Platforms, FB Business Manager, FB Ads Manager, Dynamic Tag Manager and analytics platforms like Google Analytics & Adobe Analytics
Tech-savvy with HTML and Photoshop proficiency
Strong analytical skills and data-driven mindset
Passion for digital marketing. Proactive and can-do attitude
Commercial awareness for securing stakeholder buy-in
Team player comfortable in fast-paced environments
Experience in cross-departmental matrix teams
Stakeholder management skills, including insight sharing across seniority levels
Meticulous attention to detail and logical problem-solving approach
Excellent communication, presentation, and interpersonal skills
Ability to leverage digital innovations from media and platforms to achieve marketing goals and deliver business outcomes
#J-18808-Ljbffr
-
Manager, cdm/crm lead, mobile experience
2 weeks ago
Singapore SAMSUNG ELECTRONICS SINGAPORE PTE. LTD. Full timeManager, CDM/CRM Lead, Mobile Experience Samsung Electronics Singapore Pte Ltd We’re looking for an experienced CDM/ CRM individual who will oversee, support and drive the offering within the MX (Mobile Experience) business.Working as a member of our wider marketing team, this role requires an individual who has an appreciation of both numbers and...
-
Manager, CDM/CRM Lead, Mobile Experience
2 months ago
Singapore SAMSUNG ELECTRONICS SINGAPORE PTE. LTD. Full timeRoles & ResponsibilitiesManager, CDM/CRM Lead, Mobile ExperienceSamsung Electronics Singapore Pte LtdWe’re looking for an experienced CDM/ CRM individual who will oversee, support and drive the offering within the MX (Mobile Experience) business. Working as a member of our wider marketing team, this role requires an individual who has an appreciation of...
-
Mobile Phones Shop Team Lead
6 days ago
Singapore TOP MOBILE GALLERY (BR) Full timeWe are seeking a highly skilled Mobile Phones Shop Manager to join our team at TOP MOBILE GALLERY (BR). The successful candidate will be responsible for leading the sales team and driving business growth.Job Description:Retail Sales for Mobile Phone ShopKey Responsibilities:Registration / Selling of Telco Sim Cards.Selling Handphones and Handphone Acc.Basics...
-
Master Pastry Confectioner
1 week ago
Singapore CDM WORLD PTE. LTD. Full timeCompany Overview">CDM WORLD PTE. LTD. is a dynamic organization that prides itself on providing exceptional culinary experiences.
-
Sales & mobile repair technician
3 weeks ago
Singapore Mobile Life Full timeJoin Mobile Life – Where Repair Meets Excellence! At Mobile Life, we’ve been Singapore’s trusted partner for mobile phone repairs and a leading retailer of mobile accessories for over 15 years. We proudly support over 150 local mobile repair shops across the island, delivering expert repairs, premium mobile accessories, and outstanding service to our...
-
Senior CRM Manager: Lead Customer Experience
4 weeks ago
Singapore Wise Full timeCompany OverviewWise is a company that empowers individuals and businesses to move money without borders, fostering financial inclusion and reducing costs. Our innovative approach combines technology and banking expertise to create a seamless experience for customers worldwide.Salary Range:SGD 8,100 - 9,600 monthly + RSUs, providing a competitive...
-
Digital Marketing Strategist
2 weeks ago
Singapore SAMSUNG ELECTRONICS SINGAPORE PTE. LTD. Full timeWe are looking for a seasoned Digital Marketing Strategist to lead our CRM efforts. As the CRM Lead, you will be responsible for overseeing and driving the offering within the Mobile Experience business.This is a role that balances both form and function. You will implement world-class campaigns for Samsung, balancing local insights and data. Your ideal...
-
Senior CRM Manager
4 weeks ago
Singapore Grab Full timeGrab Senior CRM Manager Job DescriptionWe are seeking a highly experienced Senior CRM Manager to lead our customer experience initiatives across Southeast Asia.About GrabGrab is the leading ride-hailing and food delivery company in Southeast Asia, with a mission to create economic empowerment for the people of the region. We are committed to building diverse...
-
Culinary Mastermind
2 weeks ago
Singapore CDM WORLD PTE. LTD. Full timeJob OverviewCulinary Masterminds are highly skilled professionals responsible for overseeing the culinary operations of restaurants, hotels, or other food establishments. In this role, you will be expected to plan and execute menus, manage kitchen staff, and ensure the highest standards of food quality and safety.About CDM WORLD PTE. LTD.CDM WORLD PTE. LTD....
-
Executive Culinary Director
2 weeks ago
Singapore CDM WORLD PTE. LTD. Full timeJob Description:We are seeking a highly skilled and experienced Executive Culinary Director to lead our culinary team at CDM WORLD PTE. LTD.Roles & Responsibilities:Create and maintain menus that showcase seasonal flavors and ingredientsManage kitchen operations, including staff supervision, budgeting, and inventory controlDevelop and implement food safety...
-
Master Baker and Culinary Innovator
2 weeks ago
Singapore CDM WORLD PTE. LTD. Full timeJob SummaryWe are seeking a talented Patisserie Chef to join our team at CDM WORLD PTE. LTD.The ideal candidate will be an accomplished baker with excellent culinary skills, passion for creativity, and the ability to work in a fast-paced environment. As a key member of our cooking dream team, you will play a pivotal role in developing menus that showcase...
-
Singapore CDM WORLD PTE. LTD. Full timeCDM WORLD PTE. LTD. We are seeking an exceptional Culinary Professional to join our esteemed team as a Head Chef, leading the culinary operations and driving success in this exciting role. The ideal candidate will possess a deep understanding of menu planning, budgeting, staff management, quality assurance, customer service, food safety, and team culture....
-
Singapore TOP MOBILE GALLERY (BR) Full timeJob SummaryWe are seeking a highly skilled and motivated Mobile Sales Consultant to join our team at TOP MOBILE GALLERY (BR). As a key member of our sales team, you will be responsible for delivering exceptional customer service and promoting our mobile phone products. The successful candidate will have excellent communication skills, a strong understanding...
-
CRM Director
2 months ago
Singapore Crypto.com Full timeWe are looking for a dynamic and experienced CRM Director to lead our GTM strategies aimed at maximizing user engagement and loyalty. The ideal candidate will have a strong background in CRM, with expertise in localization and personalization strategies. Key skills should include customer journey mapping, customer lifecycle management, and segmentation using...
-
Creative Pastry Chef Opportunity
2 weeks ago
Singapore CDM WORLD PTE. LTD. Full timeAbout CDM WORLD PTE. LTD.We are a dynamic company looking for a talented and hard-working Pastry Chef to join our team.Job SummaryThis is an exciting opportunity for a creative and driven Pastry Chef to build menus, share knowledge and experience, and delight clients' taste buds.Key Responsibilities:Develop innovative menu conceptsCollaborate with the team...
-
CRM Manager
2 weeks ago
Singapore NOVELA INTERNATIONAL PTE. LTD. Full time $7,500 - $12,500We are seeking a data-driven and customer-centric CRM Manager to lead our customer relationship management strategies at Novela. The ideal candidate will have a strong understanding of retail consumer behaviour, especially within the beauty industry, and will be responsible for developing, implementing, and optimizing CRM initiatives that drive customer...
-
Mobile lead
3 weeks ago
Singapore PSA International Full timeJob Title: Mobile Architect We are a team that focuses on teamwork, agile collaboration, and leading technologies to shape the future and challenge the status quo. Our creativity, skills, and energy enable us to turn intelligent ideas into valuable solutions. About the Role As a Mobile Architect, you will work in interdisciplinary teams, take the technical...
-
SAP CRM Technical Lead
2 weeks ago
Singapore ACHIEVE TECHNOLOGY ASIA PACIFIC PTE LTD Full timeWe are seeking an experienced SAP CRM technical lead to join our team at ACHIEVE SUCCESS PTE. LTD.About the RoleAs a SAP CRM technical lead, you will be responsible for leading and executing SAP CRM implementation and upgrade projects, ensuring timely delivery and client satisfaction.Key responsibilities include providing end-to-end support for SAP CRM...
-
Singapore SAMSUNG ELECTRONICS SINGAPORE PTE. LTD. Full timeAbout the RoleWe are seeking a highly skilled Digital Marketing Strategist to lead our Mobile Experience (MX) team in Singapore. As a key member of our marketing department, you will be responsible for developing and executing world-class campaigns that drive business growth and increase brand equity.Job DescriptionThe ideal candidate will have 6-8 years of...
-
CRM Strategic Growth Manager
4 weeks ago
Singapore Grab Full timeAbout the RoleThe CRM Senior Manager/Manager is responsible for driving business growth and retention through data-driven customer experience strategies across Grab's services in South East Asia.Key Responsibilities:Develop and execute regional CRM strategies to enhance customer engagement and retention.Work with Marketing Analytics to understand customer...