Duty Terminal Manager

2 days ago


Singapore Changi Airport Group Full time

Overview
Join to apply for the
Duty Terminal Manager
role at
Changi Airport Group .
You will be part of a team that oversees the operations across Changi Airport terminals and road systems, with the aim of ensuring that the Airport operates at its optimal state and delivers an exceptional passenger experience. In a dynamic and challenging environment, you will respond to passengers' needs, perform touchpoint engagement, manage real time incidents and crises, and carry out situational assessments to put in place mitigating measures and deploy resources to overcome real-time exigencies. You should be adaptable to changes in a constantly evolving operational terrain and be able to think on your feet with high energy levels.
Responsibilities
Oversee operations across Changi Airport terminals and road systems to ensure the airport operates at its optimal state and delivers a consistent, exceptional passenger experience.
Respond to passengers' needs, perform touchpoint engagement, and manage real-time incidents and crises.
Conduct situational assessments and implement mitigating measures and deploy resources to address real-time exigencies.
Be adaptable to changes in a dynamic operational environment and maintain high energy levels while thinking on your feet.
Qualifications
Diploma or Degree in Aviation, Aerospace, Hospitality or equivalent professional qualification.
Relevant working experience is advantageous.
Self-motivated with good written and verbal communication skills.
Willingness to perform shift duties.
Employment type
Full-time
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