Duty Manager

2 weeks ago

Singapore SATS Full time

Job Title: Duty Manager
- Job Location: Marina Bay Cruise Centre SGP

**About Us**:
SATS is Asia's leading provider of food solutions and gateway services. Using innovative food technologies and resilient supply chains, we create tasty, quality food in sustainable ways for airlines, foodservice chains, retailers and institutions. With heartfelt service and advanced technology, we connect people, businesses and communities seamlessly through our comprehensive gateway services for customers such as airlines, cruise lines, freight forwarders, postal services and eCommerce companies.
- Job Description:
**About Us**:
Located near Singapore’s lifestyle and financial hub at Marina South, the Marina Bay Cruise Centre Singapore (MBCCS) is the first purpose-built terminal designed to accommodate the new generation of cruise ships.

Operated by SATS-Creuers Cruise Services Pte Ltd (SCCS), a joint venture between SATS Limited and Creuers del Port de Barcelona, the MBCCS is set to be the centre piece of cruising in Southeast Asia where we effectively combine efficient terminal handling and the delivery of a memorable passenger experience. We invite qualified professionals to join us in taking the cruise industry in Singapore to its next stage of growth and development.

**Key Responsibilities**:
**DUTY MANAGER, CRUISE SERVICES**
**THE ROLE**
1. Oversee and manage terminal and wharf operations, including the terminal’s equipment and facilities.
2. Monitor, update and ensure compliance with service standards, policies, procedures and Cruise Terminal Authority guidelines to fulfill and deliver good service quality.
3. Plan, communicate and liaise with external stakeholders on operational matters.
4. Prepare and submit relevant reports to management, government authorities and stakeholders.
5. Plan, guide and deploy porters, traffic marshals and service ambassadors to perform their roles.
6. Some knowledge installing and configuring computer hardware, software, systems, networks, printers, and scanners. Monitoring and maintaining computer systems and networks.
7. Undertake other ad-hoc assignments and duties as required.

**THE PERSON**
1. Higher Nitec and Diploma holders with experience in operations work.
2. Strong verbal and written communication skills.
3. Ability to organize and coordinate work efficiently and to set priorities in a demanding work environment.
4. Customer service focus with high level of flexibility and adaptability.
5. Able to work on rotating shifts (including weekends and public holidays).
6. Willing to do some manual work.
7. Fresh graduates are welcomed to apply.

**Key Requirements**:
Comfortable working at heights.

Able to work shift duties based on roster, including weekends and public holidays.

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