Duty Manager

**Job Number** 23133901

**Job Category** Rooms & Guest Services Operations

**Location** Courtyard Singapore Novena, 99 Irrawaddy Road Novena, Singapore, Singapore, Singapore

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

**JOB SUMMARY**

**Duties and Responsibilities**

The Duty Manager is the representative of Senior Management and will be the first to be called if a guest is looking for a member of the management team. In dealing with different situations, the Duty Manager must ensure that they use tact and diplomacy to rectify quickly the situation, reaching the guest satisfaction but as well respecting the procedures and organization of Courtyard by Marriott.

Maintain an accurate record in the Duty Manager's logbook of items and incidents which may be of concern to the management and/or which may require further attention. Perform other reasonable job duties as requested by Management for the efficient running of department and Hotel in general.

**Duties and Responsibilities**
- Recognising department’s top performers
- Establishing guest satisfaction and to be able to strengthen business relationships with guests
- Ensure the continuous learn and growth of associates within the front office department and to be able to identify future/potential leaders within the department

**Other Functions**
- The Duty Manager will act personally with a member of Security for any Safe Opening in the hotel, following the security procedures and will record any of this action on the appropriate format.
- In the event of fire ensure the overall co-ordination as per emergency procedure established. In the absence of Front Office Manager, the Night Duty Manager will call right away the appropriate persons; will ensure that each staff takes control of his/her duties during Fire and that the guests are well informed of the security measures to be taken.
- Report to security any suspicious behaviour, luggage and altercations. All incidents must be recorded in the Duty Manager’s Logbook.
- To champion upsell and Marriott Rewards campaign
- To motivate and cultivate everyone in the team to be able to champion the upsell and Marriott Rewards campaign

**Lobby Co-ordination**
- The first assignment & main area of work of the Duty Manager is the Lobby, when the Duty Manager is not away to do a specific task, he/she will spend all his/her time in the lobby to co-ordinate the overall lobby activity and will be dynamic in guest relationships.
- The Duty Manager will join daily the Front Office Manager briefing & weekly the Front Office Meeting to bring with dynamism and initiatives all the questions, case studies & new ideas to be considered and discussed.
- All incidents must be recorded in the Duty Manager Logbook. Front Office Manager to be contacted in case of any emergency.
- Ensure the overall co-ordination of the Front Office Operations and to assist all sections of the Front Office department.

**Supervision & Control**
- The supervision of the Duty Manager covers a large area and must be oriented on the following topics:

- Ensure the overall co-ordination of the Front Office Operations and to assist all sections of the Front Office department.
- Ensure the proper follow up of the room requests & co-ordination with housekeeping regarding the priorities in room cleaning.
- The Duty Manager will ensure that the immigration registration is done fully as per procedures established.
- Ensure all Front Office Standards and Procedures in line with the Marriott Policies
- Ensure the safety and security of the property and the smooth and efficient running of the Hotel's operation.
- Ensure department policies and procedures are understood by all employees and observed in tasks performed.

**CANDIDATE PROFILE**

**Education and Experience**
- Diploma or Equivalent in Hotel & Hospitality Management
- At least 2 years of related work experience
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun.

In joining Courtyard, you join a portfolio of brands with Marriott International.
**Be** where you can do your best work,
**begin** your purpose,
**belong** to an amazing global team, and
**become** the best version of you.