
Export Customer Service Specialist
1 week ago
Job Description
Our team is looking for an experienced Export Customer Service professional to join our team. As an Export Customer Service representative, you will play a key role in ensuring that export work orders are processed efficiently and effectively.
Responsibilities include:
- Providing flight details to customers within the agreed Service Level Agreement (SLA)
- Verifying export documents compliance when processing export work orders
- Obtaining the necessary export permits and customs clearance in a timely manner
- Responding promptly to customer inquiries via phone or email
- Monitoring the status of shipments without fail and informing customers of any irregularities
- Maintaining effective communication with internal stakeholders, including Operations, Warehouse, Traffic, and Planning teams
- Ensuring that airfreight rates applied are accurate and up-to-date
- Staying informed about new changes or requirements from airlines or government agencies
- Preparation and submission of monthly customer reports in a timely manner
Requirements:
- 2-3 years' experience in a similar field or industry
- Basic knowledge of MS Excel and MS Word
- Proficiency in Japanese language to communicate effectively with Japanese-speaking clients
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