Export Customer Service Specialist

1 week ago


Singapore beBee Careers Full time

Job Description

Our team is looking for an experienced Export Customer Service professional to join our team. As an Export Customer Service representative, you will play a key role in ensuring that export work orders are processed efficiently and effectively.

Responsibilities include:

  • Providing flight details to customers within the agreed Service Level Agreement (SLA)
  • Verifying export documents compliance when processing export work orders
  • Obtaining the necessary export permits and customs clearance in a timely manner
  • Responding promptly to customer inquiries via phone or email
  • Monitoring the status of shipments without fail and informing customers of any irregularities
  • Maintaining effective communication with internal stakeholders, including Operations, Warehouse, Traffic, and Planning teams
  • Ensuring that airfreight rates applied are accurate and up-to-date
  • Staying informed about new changes or requirements from airlines or government agencies
  • Preparation and submission of monthly customer reports in a timely manner

Requirements:

  • 2-3 years' experience in a similar field or industry
  • Basic knowledge of MS Excel and MS Word
  • Proficiency in Japanese language to communicate effectively with Japanese-speaking clients


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