Export Customer Service

2 weeks ago

Singapore PASONA SINGAPORE PTE. LTD. Full time $40,000 - $60,000 per year
Position: Export Customer Service (Japanese Speaking) (Job ID:
  • Changi
  • Fully Onsite
  • Basic + AWS + VB
  • Attractive AL benefits
Job Description:
  • Ensuring to provide the flight details to customer within the SLA upon receiving the booking
  • Check on the Export Documents Compliance when processing the export work order
  • Apply the correct export permit and other export custom processed in a timely manner
  • Answer all calls promptly
  • Monitor the onboard status without fail and to inform customers on any irregularities
  • Good communication among all related department concerned E.g. Ops, Warehouse, Traffic, planning team
  • Always ensuring that the Airfreight rates applied is correct and updated.
  • Constantly aware and updated on NEW changes / requirement by airlines or governmental requirement
  • Ensure that all monthly customer reports is submitted on timely manner
Job Requirements:
  • 2-3 years' experience within the same industries / field is an advantage
  • Basic knowledge in MS Excel, MS Word etc.
  • Japanese language is required to communicate with Japanese speaking clients
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