Export Customer Service

3 weeks ago

Singapore PASONA SINGAPORE PTE. LTD. Full time
Roles & Responsibilities
  • Multinational Organisation
  • Basic Salary + AWS + VB
  • Nearest MRT: Tanah Merah
  • Working Hours: Monday to Friday (9:00~17:30) Alternate Saturday, (9:00~13:00)

Job Description:

  • Liaise with Customers with outstanding friendly and reliable service offered
  • Ensuring to provide the flight details to customer within the stipulated time (1 hour) upon receiving the booking
  • Check on the Export Documents Compliance when processing the export work order
  • Apply the correct export permit and other export custom processed on timely manner
  • To answers all call promptly
  • Monitor the onboard status without fail and to informed customer on any irregularity
  • Good communication among all related department concern E.g. Ops, Warehouse, Traffic, planning team
  • Always ensuring that the Airfreight rates apply is correct and updated.
  • Constantly aware and update on NEW changes / requirement by airlines or governmental requirement
  • Ensure that all monthly customer report is submitted on timely manner without fail

Requirements:

  • Minimum "O" Level or "N " Level
  • 2-3 years' experience within the same industries / field is preferred
  • Require basic knowledge of computer (e.g. Excel, Words etc.)
  • Speaking and writing ability of Japanese to communicate with Japanese speaking clients
  • Familiar with Japanese business culture is a plus
  • Person who can work with patience, flexibility, and hospitability
  • Able to commit 5.5 working days (Alternate Saturday)

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.

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Khoo Tiffany

EA Registration No: R22107626

Pasona Singapore Pte. Ltd.

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Tell employers what skills you have

Customer Service Processes
export administration
Customer Service Delivery
Export-Import
Customer Service Management
Import/Export Operations
Air Freight
Compliance
Writing
Excel
export regulations
Japanese
Export & Logistics
Import/Export
Export Controls
Work Order

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