Desktop Support Specialist

4 days ago

Singapore beBeeDesktop Full time

Job Title: Desktop Support Specialist

Job Description:

The Desktop Support Specialist is responsible for providing timely and effective technical assistance to end-users regarding hardware, software, and network issues. This includes troubleshooting and diagnosing desktop, laptop, printer, and peripheral device problems.

Troubleshooting and Technical Assistance:

  • Provide technical support for operating systems, applications, and other software tools.
  • Install, configure, and upgrade desktop hardware components such as hard drives, memory, and graphics cards.
  • Install and configure operating systems, software applications, and updates.
  • Set up and configure network printers and other peripherals.

System Maintenance and Monitoring:

  • Perform routine maintenance tasks such as system updates, patches, and antivirus scans.
  • Monitor system performance, identify issues, and implement solutions to ensure optimal performance and security.
  • Manage user accounts, permissions, and access levels as per company policies.

Documentation and Reporting:

  • Maintain accurate records of hardware inventory, software licenses, and configurations.
  • Document technical procedures, troubleshooting steps, and solutions for knowledge sharing.
  • Generate reports on system performance, incidents, and resolutions for management review.

Collaboration and Training:

  • Collaborate with senior engineers and IT teams on projects and initiatives to improve IT infrastructure and services.
  • Provide training and guidance to end-users on basic IT operations, software usage, and best practices.
  • Stay updated with emerging technologies and industry trends to contribute to continuous improvement efforts.

Qualifications and Skills:

  • Nitec / Diploma Information Technology, or related field (or equivalent work experience).
  • Knowledge of desktop operating systems (Windows, macOS) and productivity software (Microsoft Office suite, etc.).
  • Familiarity with hardware components (desktops, laptops, printers, peripherals) and troubleshooting techniques.
  • Basic understanding of networking concepts (TCP/IP, DNS, DHCP) and protocols.

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