Partner Success Manager

4 days ago

Singapore Plusgrade Full time

Travel is not just about the destination; it's about every memory made along the way. We are dedicated to shaping the future of travel by partnering with 200+ airline, hospitality, cruise, passenger rail, and financial services companies to create new, meaningful revenue streams through incredible customer experiences. Rooted in our core values of being ambitious, innovative, and collaborative, we are driven to continuously raise the bar, exceed expectations, and bring out the best in everyone, fostering a culture where we believe we are better together, working towards an extraordinary future in travel. Come help us transform everyday travel into extraordinary experiences.
ABOUT THE ROLE:
Plusgrade is searching for an ambitious, results-oriented and target-driven Partner Success Manager to manage a portfolio of airline partners. This role is a key market-facing role for Plusgrade, and our Partner Success Manager will be responsible for growth in our current airline customer partner portfolio. The ideal candidate has a background in the airline/travel industry or a similar account management position with a proven track record. Ideally, your experience demonstrates proven success in enhancing business relationships and operating with an innovative mindset to exceed performance goals. A hunter and growth mentality with strong personal and building professional relationships within the airline community throughout the region are key.
WHAT YOU WILL BE DOING:
Results Focused - hungry to exceed goals on a daily basis
Partner Advocate – develop a deep understanding of the airline industry, customer business, and priorities, and leverage those insights to drive new opportunities
Insight Driven and Solution-Oriented – leverage analytical skillset to develop strong insights that lead to program enhancements and new solutions.
Relationship Builder – effectively maintain existing account relationships in your portfolio and expand relationships to additional business groups with each of your customers.
Trusted Advisor – work diligently to understand the customer’s underlying interests and business priorities, while being genuinely interested in their company and personal success.
Effective Communicator - articulate the partner’s current and future business performance and priorities
Product Ambassador – understand the Plusgrade solutions available to drive customer goals and develop joint action plans, leveraging best practices across the Plusgrade partner community
Influencer - drive business priorities through persuasion, negotiation and consensus-building
Act as the primary point of contact for your partners to deliver performance insights, project-related tasks, technical training, program enhancement opportunities, as well as operational oversight
Leverage a matrix-based approach to strategic account management, acting as the portfolio leader and architecting roles for other key Plusgrade execs in driving account results
Achieve account growth targets in pursuit of exceeding revenue goals
Historical and forward (forecasting) analysis of revenue, with a deep understanding of the performance drivers
YOU ARE SOMEONE WITH:
BA/BS degree or higher
Minimum 3 years of experience in a similar product, account, client success management or revenue management role
Experience in the global airline/travel industry is preferred
Excellent interpersonal and communication skills, especially around using data and insights to support your story
Ability to push partners to achieve targets, but maintain positive relationships
Strong analytical, financial acumen and problem-solving skills
Strong organizational skills with an ability to prioritize efficiently
Strong MS Office and Google Product Suite skills
Travel industry gravitas
Technologically savvy, able to quickly understand our solutions, our value proposition, our product and development roadmaps
Experience in creating compelling, effective strategic account development plans
Ability to travel (up to 30%)
WHAT YOU’LL LOVE ABOUT US:
Comprehensive Health Plans
Flexible Paid Time Off
️Travel Experience Credit
Annual Wellness Credit
Team Events and Monthly Lunches
Home Office/Commuter Credit
Work From Anywhere Program
Parental Leave Top Up
Adventure Pass
OUR PROCESS:
Plusgrade is an equal-opportunity employer and is committed to providing an accessible recruitment process. We welcome applications from all qualified individuals and are committed to equal employment opportunities regardless of gender identity or expression, race, ethnic origin, creed, place of origin, age, sex, marital status, physical or mental disability, sexual orientation, and any other category protected by law. Upon request, we will provide accommodation for applicants with disabilities.
We believe in diversity and inclusivity and that is why our interview process is designed for a positive candidate experience and to ensure every candidate is evaluated equally. All applications will be reviewed by our Talent Team and the successful candidate(s) will go through the following recruitment process:
Recruiter Phone Interview
Hiring Manager Interview
Take-home Assessment (if applicable)
Team Interview
All candidates will be provided with feedback regardless if they pass or didn’t pass any of our interview stages. All your information will be kept confidential.
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