Senior Customer Success Business Partner

3 weeks ago

Singapore ANAPLAN ASIA PTE. LTD. Full time
Roles & Responsibilities

Anaplan is looking for a highly driven and dynamic Senior Customer Success Business Partner (CSBP) to join the Customer Success team in Singapore. The CSBP will be primarily responsible for the successful deployment, enablement, adoption, and ongoing health of our customers and their Anaplan solutions. Acting as a trusted advisor for customers, the CSBP will work alongside our Partners and Professional Services team to drive customer outcomes and ensure Anaplan delivers high ROI. As the primary customer contact for any platform challenges, the CSBP will handle critical issues and ensure customer satisfaction.


This is what you will do at Anaplan:

  • Manage a portfolio of customers with the primary goal of driving adoption, expansion, retention and maximizing ROI of their investment in Anaplan.
  • Act as a trusted adviser to our customers throughout Anaplan journey, guiding them to achieve business objectives and transform their processes.
  • Collaborate with customers to identify their pain points and guide them on how Anaplan solutions can address their specific needs.
  • Build, present and drive QSRs (Quarterly Success Reviews) with Executive sponsor and senior stakeholders to highlight the progress and areas of improvement
  • Grow the Anaplan footprint by conducting workshops to build customer mindshare on new use cases and solutions resulting in upsell or cross sell opportunities across finance, supply chain, sales, human resources.
  • Own key relationships with customers and proactively maintain high levels of engagement with a focus on increasing customer satisfaction, loyalty and continued success.
  • Act as the voice of customer to our internal stakeholders, including flagging and managing risks, advocating for their needs and ensuring alignment on objectives.
  • Identify renewal risk and work with Renewal managers and Account executives on a mitigation plan.
  • Advise customer on developing a Center of Excellence or similar governance structure to enable customers self-sufficiency with the Anaplan platform.
  • Develop customer success assets, playbooks and help contribute to drive customer references and case studies.

Your Qualifications

  • Experience: 8+ years of work experience in customer success, presales or management consulting. Preferably in Enterprise performance management (EPM), Supply chain planning, Enterprise Planning & Analytics space.
  • Education: Bachelor’s degree, with focus on business, finance, marketing, operations, supply chain or related field. MBA or a Chartered accountant qualification is a plus.
  • Communication: Strong communication skills with an ability to interact with C suite and other stakeholders in a consultative manner
  • Value delivery: Familiarity with value-selling and delivering value outcomes. Ability to do discovery with customers to identify business needs and challenges with large enterprise.
  • Business process: Experience understanding, translating, and optimizing client processes is a plus.
  • Subject matter expertise: Expertise in planning, forecasting and modelling with specialisation in either Supply Chain, Finance or Sales is a plus

Tell employers what skills you have

Forecasting
Management Consulting
Customer Contact
Translating
Supply Chain
Presales
Customer Success
SaaS
Anaplan
Communication Skills
Customer Satisfaction
Business Process
Professional Services
Performance Management

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