Senior Customer Success Business Partner
3 days ago
Senior Customer Success Business Partner
At Anaplan, we are a team of innovators who are focused on optimizing business decision-making through our leading scenario planning and analysis platform so our customers can outpace their competition and the market.
What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture.
Our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies that rely on our best-in-class platform.
Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals and we have fun celebrating our wins.
Supported by operating principles of being strategy-led, values-based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and be your best self
Anaplan is looking for a highly driven and dynamic Senior Customer Success Business Partner (CSBP)
to join the Customer Success team in Singapore.
The CSBP will be primarily responsible for the successful deployment, enablement, adoption, and ongoing health of our customers and their Anaplan solutions. Acting as a trusted advisor for customers, the CSBP will work alongside our Partners and Professional Services team to drive customer outcomes and ensure Anaplan delivers high ROI. As the primary customer contact for any platform challenges, the CSBP will handle critical issues and ensure customer satisfaction.
This is what you will do at Anaplan:
Manage a portfolio of customers
with the primary goal of driving adoption, expansion, retention and maximizing ROI of their investment in Anaplan.
Act as a
trusted advisor to our customers
throughout Anaplan journey, guiding them to achieve business objectives and transform their processes.
Collaborate with customers to
identify their pain points
and guide them on how Anaplan solutions can address their specific needs.
Build, present and
drive QSRs (Quarterly Success Reviews)
with Executive sponsor and senior stakeholders to highlight the progress and areas of improvement.
Grow the Anaplan footprint
by conducting workshops to build customer mindshare on new use cases and solutions resulting in upsell or cross-sell opportunities across finance, supply chain, sales, and human resources.
Own key relationships
with customers and proactively maintain high levels of engagement with a focus on increasing customer satisfaction, loyalty and continued success.
Act as the voice of the customer
to our internal stakeholders, including flagging and managing risks, advocating for their needs and ensuring alignment on objectives.
Identify renewal risk
and work with Renewal managers and Account executives on a mitigation plan.
Advise customer on
developing a Center of Excellence
or similar governance structure to enable customers self-sufficiency with the Anaplan platform.
Develop customer success assets, playbooks and help contribute
to drive customer references
and case studies.
Your Qualifications
Experience:
8+ years of work experience in customer success, presales or management consulting. Preferably in Enterprise performance management (EPM), Supply chain planning, Enterprise Planning & Analytics space.
Education:
Bachelor’s degree, with focus on business, finance, marketing, operations, supply chain or related field. MBA or a Chartered accountant qualification is a plus.
Communication:
Strong communication skills with an ability to interact with C suite and other stakeholders in a consultative manner.
Value delivery:
Familiarity with value-selling and delivering value outcomes. Ability to do discovery with customers to identify business needs and challenges with large enterprise.
Business process:
Experience understanding, translating, and optimizing client processes is a plus.
Subject matter expertise:
Expertise in planning, forecasting and modelling with specialization in either Supply Chain, Finance or Sales is a plus.
Our Commitment to Diversity, Equity, Inclusion and Belonging
Build your career in a place that thrives on diversity, equity, inclusion, and belonging. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.
#J-18808-Ljbffr
-
Senior Customer Success Business Partner
3 weeks ago
Singapore ANAPLAN ASIA PTE. LTD. Full timeRoles & ResponsibilitiesAnaplan is looking for a highly driven and dynamic Senior Customer Success Business Partner (CSBP) to join the Customer Success team in Singapore. The CSBP will be primarily responsible for the successful deployment, enablement, adoption, and ongoing health of our customers and their Anaplan solutions. Acting as a trusted advisor for...
-
Senior Customer Success Business Partner
3 weeks ago
Singapore ANAPLAN ASIA PTE. LTD. Full timeRoles & ResponsibilitiesAnaplan is looking for a highly driven and dynamic Senior Customer Success Business Partner (CSBP) to join the Customer Success team in Singapore. The CSBP will be primarily responsible for the successful deployment, enablement, adoption, and ongoing health of our customers and their Anaplan solutions. Acting as a trusted advisor for...
-
Senior Customer Success Business Partner
3 days ago
Singapore Anaplan Inc Full timeAt Anaplan, we are a team of innovators who are focused on optimizing business decision-making through our leading scenario planning and analysis platform so our customers can outpace their competition and the market. What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture. Our...
-
Singapore Tbwa ChiatDay Inc Full timeSenior Customer Success Business Partner At Anaplan, we are a team of innovators who are focused on optimizing business decision-making through our leading scenario planning and analysis platform so our customers can outpace their competition and the market. What unites Anaplanners across teams and geographies is our collective commitment to our...
-
Senior Customer Success Engineer
3 days ago
Singapore Nutanix Full timeOverview Nutanix is a leader in cloud infrastructure and data center technologies. We are committed to delivering innovative solutions that enable our customers to succeed in an ever-changing digital landscape. We are seeking a highly skilled Senior Customer Success Engineer to join our team. As a Senior Customer Success Engineer, you will be responsible for...
-
RVP Partner Success
1 week ago
Singapore SALESFORCE SINGAPORE PTE. LTD. Full timeRoles & ResponsibilitiesWe are seeking a strategic and dynamic Regional Vice President (RVP) of Partner Success to lead and scale our partner ecosystem across Southeast Asia. This critical leadership role within the ASEAN Alliances & Channels organization will focus on enabling our most strategic Consulting and Reseller partners to drive customer success,...
-
RVP Partner Success
1 week ago
Singapore SALESFORCE.COM SINGAPORE PTE. LTD. Full timeRoles & ResponsibilitiesWe are seeking a strategic and dynamic Regional Vice President (RVP) of Partner Success to lead and scale our partner ecosystem across Southeast Asia. This critical leadership role within the ASEAN Alliances & Channels organization will focus on enabling our most strategic Consulting and Reseller partners to drive customer success,...
-
Senior Customer Success Manager
1 week ago
Singapore WISE ASIA-PACIFIC PTE. LTD. Full timeRoles & ResponsibilitiesWe’re looking for a Senior Customer Success Manager who is passionate about the Wise mission – money without borders. You’ll be a part of the Wise Platform team, leading the most impactful projects and programmes of work in order to expand our growing list of global partners, helping us deliver world class payment service...
-
Senior Customer Success Manager
1 week ago
Singapore WISE ASIA-PACIFIC PTE. LTD. Full timeRoles & ResponsibilitiesWe're looking for a Senior Customer Success Manager who is passionate about the Wise mission – money without borders. You'll be a part of the Wise Platform team, leading the most impactful projects and programmes of work in order to expand our growing list of global partners, helping us deliver world class payment service solutions...
-
Education Business Partner
5 hours ago
Singapore Singapore Chinese Chamber Institute of Business Full timeJob Title:We are seeking an experienced Education Business Partner to join our team. The successful candidate will be responsible for building strong relationships with clients and driving business growth.Main Responsibilities:Cultivate strong relationships with clients, serving as a trusted advisor throughout the business development and sales...
-
Senior HR Business Partner
4 days ago
Singapore ST Engineering Full timeAs a Senior HR Business Partner, your role will be both strategic and hands-on, providing comprehensive Human Resources support to the business unit. Key Responsibilities: Collaborate with leadership teams to develop a culture that supports business growth strategies. Establish effective relationships with all organizational levels, offering guidance and...
-
Partner Success Specialist
1 week ago
Singapore PLUSGRADE SOLUTIONS APAC ULC Branch Office Full timeRoles & ResponsibilitiesTravel is not just about the destination; it's about every memory made along the way. We are dedicated to shaping the future of travel by partnering with 200+ airline, hospitality, cruise, passenger rail, and financial services companies to create new, meaningful revenue streams through incredible customer experiences. Rooted in our...
-
Partner Success Specialist
1 week ago
Singapore PLUSGRADE SOLUTIONS APAC ULC Branch Office Full timeRoles & ResponsibilitiesTravel is not just about the destination; it's about every memory made along the way. We are dedicated to shaping the future of travel by partnering with 200+ airline, hospitality, cruise, passenger rail, and financial services companies to create new, meaningful revenue streams through incredible customer experiences. Rooted in our...
-
Partner Success Specialist
1 week ago
Singapore RECRUIT AVENUE PTE. LTD. Part timeRoles & ResponsibilitiesSalary: $3.5K per month 20 hours per week 1 year contract - renewable / convertible to permJob Summary:The Partner Success Specialist is responsible for managing key partner relationships, driving business growth, and ensuring operational excellence. This role requires fluency in Korean & Japanese to engage effectively with Korean &...
-
Senior HR Business Partner
5 days ago
Singapore ST Engineering Full timeAs Snr HR Business Partner, your role is both strategic and hands-on, providing full cycle Human Resources support to the business unit. This role will work with business leaders, managers and HR Center of Excellence (CoE) to shape the people strategy, execute all HR initiatives and drive HR functional excellence.Responsibilities:Partner with the leadership...
-
Senior Director
1 week ago
Singapore ZSC HOLDINGS LIMITED Singapore Branch Full timeRoles & ResponsibilitiesServing thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates...
-
Customer Success Business Partner
3 hours ago
Singapore TRADE INTELLIGENCE GLOBAL PTE. LTD. Full timeAbout Trade Intelligence GlobalCompany OverviewAs a leading provider in Global Trade Solutions, we have cultivated a reputation for excellence that resonates with industry leaders globally. Our suite of value-added trade services empowers businesses to navigate the complexities of global trade seamlessly.Key ResponsibilitiesQualify leads and delegate them to...
-
Customer Success Specialist
4 days ago
Singapore Lendela Full timeAbout LendelaFounded in 2018, Lendela is a fast-growing fintech on a mission to simplify financing and enable greater financial access. Our platform matches borrowers with personalised loan options through a simple application, empowering borrowers with choice and transparency while offering an alternative to the cumbersome and opaque traditional lending...
-
Customer Success Strategist
3 days ago
Singapore This Is An IT Support Group Full timeAbout This OpportunityThis Is An IT Support Group is seeking an experienced Digital Customer Renewal Executive to join our team. In this role, you will be responsible for the sales and renewal of a large portfolio of accounts in the lower segment.You will spend your days partnering with our Enterprise customers to provide strategic recommendations around...
-
Customer Success Manager
3 weeks ago
Singapore CISCO SYSTEMS (USA) PTE. LTD. Full timeRoles & ResponsibilitiesWhat You'll DoAs a Customer Success Manager, you play a crucial role in helping our customers successfully adopt and use Cisco technologies, driving value realization and growth. You will be the primary point of contact for customers, guiding them through software adoption and enabling them to accomplish their business and technical...