Customer Complaints Investigator

5 days ago

Singapore beBeeComplaints Full time

Customer Resolution Specialist ">">

We are seeking a dedicated and detail-oriented individual to join our team in Singapore. As a Customer Resolution Specialist, you will play a critical role in ensuring customer satisfaction by investigating and resolving a range of complaints.

Your key responsibilities will include:

  • Investigating cases thoroughly and providing detailed information when requested
  • Conducting audits/investigation on the internal handling of the customer complaint journey
  • Maintaining up-to-date knowledge on various complaints received in APAC and understanding how they are handled across the business
  • Communicating and networking with relevant product/operational teams to ensure comprehensive understanding of cases
  • Consistently handling cases within set Service Level Agreements (SLAs)

To succeed in this role, you will have:

  • At least 3 years of experience in customer support/facing roles
  • Great soft skills - concise communication, attentive listening, team playing, problem solving, and impeccable verbal and written English skills
  • Analytical and detail-oriented skills - identifying patterns, trends, and drawing meaningful conclusions
  • Some knowledge of regulatory frameworks and a willingness to learn
  • Excellent time management skills and ability to prioritize tasks effectively
  • Comfortable working independently and making decisions with minimal supervision
  • A strong understanding of data security procedures and customer data protection
  • Experience working in a fast-paced environment and with CRM systems such as Zendesk or Salesforce
  • Ability to drive data-driven insights to improve processes

This is an exciting opportunity for individuals who are passionate about delivering exceptional customer experiences and driving process improvements.

If you are a motivated and detail-oriented individual looking for a new challenge, please apply today.

Job Description Information

For everyone, everywhere. We celebrate diversity, equity, and inclusion, and we believe that teams are strongest when they are diverse, equitable, and inclusive. We welcome applications from candidates with different backgrounds and perspectives.

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