Complaints Investigator

2 weeks ago

Singapore DANOS ASSOCIATES (SINGAPORE) PTE. LTD. Full time

**Key responsibilities**
- Swiftly and accurately gather, analyse, and record customer issues and resolutions.
- Conduct thorough investigations into regulatory complaints, consumer arbitrations, and litigation matters, working closely with the legal and compliance teams.
- Independently manage complex escalations, utilising available tools and resources.
- Analyse data to identify trends and develop actionable insights on complaints and customer profiles.
- Provide constructive feedback to support policy updates and process improvements.
- Execute advanced data queries and maintain high standards of data accuracy to inform decision-making.
- Communicate clearly and effectively with internal stakeholders at all levels, as well as with external parties.
- Act as a company representative in small claims court proceedings when required.

**Key requirements**:

- Experience in complaints management, compliance, regulatory, legal, or fraud/disputes resolution.
- Strong investigative mindset with excellent problem-solving skills.
- Outstanding communication skills and the ability to manage stakeholders effectively
- Ability to perform under pressure with tight timelines and competing priorities.
- High attention to detail with strong accuracy and proofreading skills
- Proficiency in written and spoken English; additional proficiency in an Asian language is an advantage

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