Global Investigations and Complaints Analyst
2 weeks ago
We are seeking a highly skilled professional to support the conduct of investigations and handle complaints, ensuring that all allegations are thoroughly assessed in accordance with established rules and procedures.
Key Responsibilities:
- Conduct thorough investigations into customer complaints, gathering relevant information and evidence as required.
- Assess complaint allegations impartially, fairly, and consistently, applying our internal procedures and guidelines.
- Support the review of customer interactions and transactions to identify potential issues or discrepancies.
Required Skills and Qualifications:
To be successful in this role, you will possess excellent analytical and problem-solving skills, with the ability to work independently and as part of a team. You should also have strong communication and interpersonal skills, with the ability to build effective relationships with customers and colleagues.
Benefits:
We offer a comprehensive range of benefits to support your well-being and career development, including access to training and development programs, flexible working arrangements, and a competitive salary and bonus structure.
Others:
In this role, you will have the opportunity to develop your skills and knowledge, working on a variety of high-profile cases and contributing to the delivery of exceptional customer service. You will also have access to a range of employee benefits and resources, designed to support your physical and mental well-being.
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