Complaints Resolution Specialist
6 days ago
We are seeking a highly skilled Complaints Resolution Specialist to join our team in Singapore. In this role, you will be responsible for investigating and resolving customer complaints in a timely and fair manner.
Key Responsibilities:
- Investigate customer complaints thoroughly, gathering all relevant information and evidence.
- Communicate with customers via email and phone, providing clear explanations of the resolution process and timelines.
- Analyze case data to identify trends and areas for improvement, making recommendations for process enhancements.
- Collaborate with cross-functional teams to resolve complex issues and ensure consistency in complaint handling.
Requirements:
- Minimum 3 years of experience in customer-facing roles, preferably in a regulatory or compliance environment.
- Excellent communication and problem-solving skills, with ability to work independently and as part of a team.
- Familiarity with CRM systems and data analysis tools.
- Strong attention to detail and analytical skills, with ability to draw meaningful conclusions from data.
What We Offer:
- A dynamic and supportive work environment with opportunities for growth and development.
- A competitive salary and benefits package.
- The chance to work with a global company that values diversity and inclusion.
If you are a motivated and detail-oriented individual who is passionate about delivering excellent customer service, we encourage you to apply.
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