Territory Customer Success Advisor, ANZ
2 days ago
Territory Customer Success Advisor, ANZ
Apply locations Singapore - Remote time type Full time posted on Posted 4 Days Ago job requisition id 25WD86760
Job Requisition ID #
25WD86760
Position Overview
The Customer Success Advisor (CSA) is focused on driving value in the "Onboard" and "Use" lifecycle stages as they deploy Autodesk solutions. This role will proactively engage directly with customers through data-driven triggered actions and react to inbound customer-initiated triggers. The CSA's mission is to create customer loyalty and growth through irresistible customer experiences.
Responsibilities
Establish and execute onboarding and adoption strategies to grow usage of Autodesk solutions by proactively and reactively responding to customer inquiries.
Assist customers by providing direct guidance and resources to assist with onboarding new solutions.
Identify and assist at-risk customers who have low adoption of products to increase the value they receive toward meeting their business goals.
Partner with sales teams, the reseller partner ecosystem, technical support, client services, and others to drive customer success motions and resolve customer activation/onboarding/usage issues.
Successfully close a range of data-driven customer success initiatives.
Drive high-level customer satisfaction and experience to ensure continued customer adoption of Autodesk products through customer value-added conversations.
Capture customer success stories.
While engaging throughout the lifecycle, be able to identify opportunities for expanding the business relationship and support the sales team in pursuit of the expansion opportunities.
Minimum Qualifications
Bachelor’s Degree or equivalent work experience and education.
2 - 3 years of experience in sales, service delivery, or customer success management.
An enthusiastic and dedicated approach to understanding customer needs and ensuring they realize the full value of Autodesk products and services.
Proven ability to develop customer relationships and manage accounts to drive continued retention and high levels of customer satisfaction.
Excellent communication and presentation skills.
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