Territory Customer Success Advisor, ANZ_25WD86760

1 week ago


Singapore AUTODESK ASIA PTE. LTD. Full time
Roles & Responsibilities

Position Overview

The Customer Success Advisor (CSA) is focused on driving value in the "Onboard" and "Use" lifecycle stages as they deploy Autodesk solutions. This role will proactively engage directly with customers through data-driven triggered actions and react to inbound customer-initiated triggers. The CSA's mission is to create customer loyalty and growth through irresistible customer experiences.

Responsibilities

  • Establish and execute onboarding and adoption strategies to grow usage of Autodesk solutions by proactively and reactively responding to customer inquiries
  • Assist customers by providing direct guidance and resources to assist with onboarding new solutions
  • Identify and assist at-risk customers who have low adoption of products to increase the value they receive toward meeting their business goals
  • Partner with sales teams, the reseller partner ecosystem, technical support, client services, and others to drive customer success motions and resolve customer activation/onboarding/usage issues
  • Successfully close a range of data-driven customer success initiatives
  • Drive high-level customer satisfaction and experience to ensure continued customer adoption of Autodesk products through customer value-added conversations
  • Capture customer success story
  • While engaging throughout the lifecycle, be able to identify opportunities for expanding the business relationship and support the sales team in pursuit of the expansion opportunities

Minimum Qualifications

  • Bachelor's Degree or equivalent work experience and education
  • 2 - 3 years of experience in sales, service delivery, or customer success management
  • An enthusiastic and dedicated approach to understanding customer needs and ensuring they realise the full value of Autodesk products and services
  • Proven ability to develop customer relationships and manage accounts to drive continued retention and high levels of customer satisfaction
  • Excellent communication and presentation skills
Tell employers what skills you have

Adaptive
Teaching
Customerfacing
Data Center
Customer Loyalty
Medicine
Customer Relationships
Customer Success
IT Operations
Product Management
Vigilance
Customer Satisfaction
Application Portfolio Management
Professional Services
Motions
Service Delivery

  • Singapore Autodesk, Inc. Full time

    Territory Customer Success Advisor, ANZ Apply locations Singapore - Remote time type Full time posted on Posted 4 Days Ago job requisition id 25WD86760Job Requisition ID #25WD86760Position Overview The Customer Success Advisor (CSA) is focused on driving value in the "Onboard" and "Use" lifecycle stages as they deploy Autodesk solutions. This role will...


  • Singapore Autodesk, Inc. Full time

    Territory Customer Success Advisor, ANZ Apply locations Singapore - Remote time type Full time posted on Posted 4 Days Ago job requisition id 25WD86760Job Requisition ID #25WD86760Position Overview The Customer Success Advisor (CSA) is focused on driving value in the "Onboard" and "Use" lifecycle stages as they deploy Autodesk solutions. This role will...


  • Singapore This is an IT support group Full time

    **Job Description**We are seeking a highly skilled Renewal and Growth Specialist to join our team. As a Renewal and Growth Specialist, you will be responsible for the sales and renewal of a large portfolio of accounts in the lower segment.You will partner with Enterprise customers to provide strategic recommendations around their growth and expansion plans...


  • Singapore VectorBuilder Full time

    VectorBuilder is a rapidly growing biotechnology company that has established itself as a global leader in a range of life sciences products and services, including vector cloning, virus packaging, library construction, stable cell line generation, Covid-19 research reagents, and GMP manufacturing of clinical grade plasmid DNA and viruses. VectorBuilder's...


  • Singapore VectorBuilder Full time

    VectorBuilder is a rapidly growing biotechnology company that has established itself as a global leader in a range of life sciences products and services, including vector cloning, virus packaging, library construction, stable cell line generation, Covid-19 research reagents, and GMP manufacturing of clinical grade plasmid DNA and viruses....


  • Singapore Schneider Electric Full time

    About Schneider ElectricSchneider Electric is a global company that promotes progress and sustainability for all. Our colleagues, customers, partners, and communities are at the heart of everything we do.From energy management and automation to corporate citizenship and volunteer activities, we make an impact by helping people and organizations become more...


  • Singapore CROWN EQUIPMENT (SINGAPORE) PTE. LTD. Full time

    Roles & ResponsibilitiesAbout CrownCrown is one of the world's largest material handling companies with a reputation for award-winning product design, advanced engineering and technology, and superior after-sale service. Crown's business philosophy utilizes vertically integrated processes to design, manufacture and distribute forward-thinking, innovative...


  • Singapore PST Full time

    Key ResponsibilitiesDevelop and maintain strong relationships with key clients, serving as their trusted advisor and primary point of contact for all inquiries, issues, and escalations.Collaborate with clients to understand their business objectives, challenges, and requirements, and provide tailored recommendations on how our customs data and software...


  • Singapore Nutanix Full time

    About the RoleWe are seeking an experienced professional to join our team as a Customer Experience Manager. In this role, you will be responsible for building and maintaining strong relationships with assigned customer accounts to ensure their success with Nutanix technology.Key ResponsibilitiesAct as the post-sales trusted advisor for 6-8 strategic...


  • Singapore DDOG SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesAs a Customer Success Associate, you will focus on the long term strategic relationship with our customers, drive adoption, and identify growth opportunities across a high volume of Datadog customers to ensure successful product use and retention. You'll be an advocate for the customer internally and focus on providing a positive...


  • Singapore MOTOSERV PTE. LTD. Full time

    Roles & ResponsibilitiesCustomer Sales Advisor Join our dynamic team as a Customer Sales Advisor, where you'll play a crucial role in both administrative and customer-facing functions. Key ResponsibilitiesAdministrative Excellence:Maintain accurate staff records and manage all administrative issues efficiently.Coordinate and disseminate vital information to...


  • Singapore Amazon Full time

    Partner Territory Manager, ASEAN, APJ Partner Territory Management Job ID: | Amazon Web Services Singapore Private Limited The Amazon Web Services (AWS) Cloud Services team is looking for a Partner Territory Manager (PTM) to join our fast-paced team to drive customer acquisition and revenue growth through Partners in the Small Business customer sub-segment...


  • Singapore Amazon Full time

    Partner Territory Manager, ASEAN, APJ Partner Territory Management Job ID: 2922287 | Amazon Web Services Singapore Private Limited The Amazon Web Services (AWS) Cloud Services team is looking for a Partner Territory Manager (PTM) to join our fast-paced team to drive customer acquisition and revenue growth through Partners in the Small Business customer...


  • Singapore Servicenow Full time

    Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...


  • Singapore Axon Full time

    We are building the future of public safety by bringing new technologies to the arena. As a Regional Service Delivery Lead, you will play a crucial role in driving customer success and adoption of our solutions in Asia.About the RoleThis position requires a highly motivated individual with a strong understanding of customer success in territory. You will be...


  • Singapore MOTOSERV PTE. LTD. Full time

    Roles & ResponsibilitiesCustomer Sales Advisor Join our dynamic team as a Customer Sales Advisor, where you’ll play a crucial role in both administrative and customer-facing functions. Key Responsibilities Administrative Excellence:Maintain accurate staff records and manage all administrative issues efficiently.Coordinate and disseminate vital information...


  • Singapore Amazon Full time

    Job RequirementsTo be successful as a Territory Expansion Specialist, you will need 5+ years experience with direct Sales and business development plans.You will also have 5+ years experience in consultative sales working with Partners through account management, product management, program management, and business development engagements.


  • Singapore PST.AG Full time

    Key Responsibilities Develop and maintain strong relationships with key clients, serving as their trusted advisor and primary point of contact for all inquiries, issues, and escalations. Collaborate with clients to understand their business objectives, challenges, and requirements, and provide tailored recommendations on how our customs data and software...


  • Singapore JOBTECH PTE. LTD. Full time

    Roles & ResponsibilitiesAbout JobTechJobTech is the world's leading artificial intelligence and big labour data analytics product company that empowers leaders to develop people for new work realities, driven by real labour market needs and individuals' personal aspiration. JobTech is growing rapidly with global big names customers from both private and...


  • Singapore SIMILARWEB SG PTE. LTD. Full time

    Roles & ResponsibilitiesSimilarweb is the leading digital intelligence platform used by over 3500 global customers. Our wide range of solutions power the digital strategies of companies like Google, eBay, and Adidas. We help our customers succeed in today's digital world by giving them access to data-driven insights, competitive benchmarks, strategic...